website suddenly freezes and stuck on refresh

Operating System & Version
CentOS 7
cPanel & WHM Version
WHM v86.0.18

ali aad

May 5, 2020
cPanel Access Level
Root Administrator
I'm new to the Cpanel/WHM thing (but trying to understand), we got a cloud for deploying moodle for a limited time. I got the domain and everything running smoothly I created one Aboutus page and the moodle directory to deploy the project. my problem occurred when my team was creating quizzes for the exam before deploying the project for students to take exams. at a random time, the moodle stops/freeze/disconnect I can't say for sure and the page stops on refresh and waiting for the page, sometimes it complete normally and other I had to restart the apache service for it to work again at the time of the freeze the other about us page is working normally even when the moodle freeze. I viewed the apache log file but couldn't find any error at the time of the incident. I'm really confused about what to do next I can't seem to pinpoint the problem location.
PHP 7.2
CentOS 7
Moodle 3.8


Product Owner II
Staff member
Nov 14, 2017
At the time of the incident you noted there weren't errors in the apache logs - but was output there? When this occurs what is the memory on the system and the load? Also, do you have PHP error logging enabled?