Websites are down and no access to account

Kookidooki

Member
Jan 10, 2014
5
0
51
cPanel Access Level
Website Owner
Help,

All my websites are down and can't get access to my cpanel and WHM.
What's going on? Am I the only one with this problem?

Have sent a email to customer service couple of hours ago and still waiting for reply.
 

keat63

Well-Known Member
Nov 20, 2014
1,916
263
113
cPanel Access Level
Root Administrator
Considering that the Cpanel or the forum doesn't host your web site, no one else on here would be affected.

A few things to check.

Can you ping your web site or its server IP
Can you access it from a different location (try on mobile data)

You really need to take this up with your web hosts.
At this stage, no one on here could tell you why your web site is down i'm afraid.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
I am sorry to hear that you're having an issue with your sites but I do agree with @keat63 this isn't something we'd be able to assist with and your provider should be able to let you know what the issue is and/or how to resolve it.