Websites Not Reachable After Upgrade

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
5,324
689
313
cPanel Access Level
Root Administrator
Hey there! This sounds like it is related to the case CPANEL-36101, which is an issue with PowerDNS not starting due to outdated kernels. Can you try the workaround mentioned in this article?


and let me know if that resolves the issue?
 

DBM

Member
Jan 18, 2013
14
0
51
cPanel Access Level
Root Administrator
Hi,

It did not correct the issue ... this is the message I am getting:


Waiting for “pdns” to start ………Waiting for named,mydns,nsd,pdns_server to shutdown ... not running. …failed.

Cpanel::Exception::Services::StartError Service Status
undefined status from Cpanel::ServiceManager::Services::Pdns

Service Error
(XID hx7tbn) The “pdns” service failed to start.

Startup Log
Mar 04 19:41:31 host.myserver.org systemd[1]: Failed to start PowerDNS Authoritative Server.
Mar 04 19:41:31 host.myserver.org systemd[1]: Unit pdns.service entered failed state.
Mar 04 19:41:31 host.myserver.org systemd[1]: pdns.service failed.
Mar 04 19:41:32 host.myserver.org systemd[1]: pdns.service holdoff time over, scheduling restart.
Mar 04 19:41:32 host.myserver.org systemd[1]: Stopped PowerDNS Authoritative Server.
Mar 04 19:41:32 host.myserver.org systemd[1]: Starting PowerDNS Authoritative Server...
Mar 04 19:41:32 host.myserver.org systemd[1]: pdns.service: main process exited, code=exited, status=218/CAPABILITIES
Mar 04 19:41:32 host.myserver.org systemd[1]: Failed to start PowerDNS Authoritative Server.
Mar 04 19:41:32 host.myserver.org systemd[1]: Unit pdns.service entered failed state.
Mar 04 19:41:32 host.myserver.org systemd[1]: pdns.service failed.


 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
5,324
689
313
cPanel Access Level
Root Administrator
That was going to be my next short-term recommendation, switching the system to BIND.

If you'd like us to investigate directly you're always welcome to submit a ticket to our team so we can check that out, as we're happy to work during non-peak hours for your system and users.
 
  • Like
Reactions: DBM

sdmg

Registered
Sep 19, 2019
2
1
3
Madrid
cPanel Access Level
Root Administrator
Mismo problema tras actualizar a V94.0.2. Probada la solución de añadir en /etc/pdns/pdns.conf
la linea: local-address=0.0.0.0 pero no resuelve la incidencia.
Cambiado a BIND vuelta a la normalidad

Same problem after upgrading to V94.0.2. Tried the solution of adding in /etc/pdns/pdns.conf
the line: local-address=0.0.0.0.0 but it does not solve the issue.
Switched to BIND and back to normal.
 
  • Like
Reactions: Kent Brockman

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
5,324
689
313
cPanel Access Level
Root Administrator
@sdmg -
Es probable que su problema esté relacionado con el kernel de la máquina. ¿Tu anfitrión no puede actualizarlo? Si no es así, puede probar las soluciones alternativas mencionadas aquí:




o puede mantener el sistema en BIND hasta que puedan actualizar el kernel.

****************************************************

your issue is likely related to the kernel of the machine. Is your host not able to get that updated? If not, you can try the workarounds mentioned here:


or you can keep the system on BIND until they are able to update the kernel.
 

Kent Brockman

Well-Known Member
PartnerNOC
Jan 20, 2008
1,269
62
178
Buenos Aires, Argentina
cPanel Access Level
Root Administrator
Hello guys, same issue here.
It only got fixed by switching to Bind.
Should I worry if this server is part of a cluster where every other member and the master itself are using powerdns?
 

Kent Brockman

Well-Known Member
PartnerNOC
Jan 20, 2008
1,269
62
178
Buenos Aires, Argentina
cPanel Access Level
Root Administrator
@Kent Brockman - what kernel is the system running? It doesn't really matter if it's part of a cluster or not.

# uname -r
3.10.0-229.20.1.el7.centos.plus.x86_64


Do you know what kernel versions are the best to workaround this issue?
 

Kent Brockman

Well-Known Member
PartnerNOC
Jan 20, 2008
1,269
62
178
Buenos Aires, Argentina
cPanel Access Level
Root Administrator