cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
912
313
cPanel Access Level
Root Administrator
Hey there! We would need a bit more information to help with this, so I'll give you a few things you can check.

The first, would be to check the Apache status with this command:

Code:
apachectl status
That would show you what Apache is doing in real-time, and can help you see if your server is suffering from a Denial of Service attack.

When the sites are not responding, it would also be good to check the main Apache log at /etc/apache2/logs/error_log to see if there are more details there.

Between those two areas, that should get you pointed in the right direction for the issue.
 
  • Like
Reactions: HostNoc
Jan 15, 2021
9
0
1
El Salvador
cPanel Access Level
Root Administrator
Once apache restarted I have had the following report:

Code:
[[email protected] ~]# apachectl status
                  Apache Server Status for localhost (via ::1)

   Server Version: Apache/2.4.48 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4

   Server MPM: prefork

   Server Built: Jun 10 2021 17:53:24

   --------------------------------------------------------------------------

   Current Time: Wednesday, 30-Jun-2021 10:15:31 CST

   Restart Time: Wednesday, 30-Jun-2021 10:02:23 CST

   Parent Server Config. Generation: 3

   Parent Server MPM Generation: 2

   Server uptime: 13 minutes 8 seconds

   Server load: 5.82 4.77 4.06

   Total accesses: 3688 - Total Traffic: 210.2 MB - Total Duration: 6961376

   CPU Usage: u1.77 s1.64 cu45.08 cs20.1 - 8.7% CPU load

   4.68 requests/sec - 273.2 kB/second - 58.4 kB/request - 1887.57 ms/request

   25 requests currently being processed, 5 idle workers

 C_._WKW_WKKKWKK_W_WRRR.KKK.KKKK.....KR..........................
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 ................

   Scoreboard Key:
   "_" Waiting for Connection, "S" Starting up, "R" Reading Request,
   "W" Sending Reply, "K" Keepalive (read), "D" DNS Lookup,
   "C" Closing connection, "L" Logging, "G" Gracefully finishing,
   "I" Idle cleanup of worker, "." Open slot with no current process
I have also veficated:
Code:
[[email protected] ~]# grep MaxRequestWorkers /etc/apache2/logs/error_log
[Mon Apr 05 11:04:34.164330 2021] [mpm_prefork:error] [pid 5302] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Apr 21 11:57:56.989573 2021] [mpm_prefork:error] [pid 16710] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sun May 02 22:56:48.624534 2021] [mpm_prefork:error] [pid 25518] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Tue May 04 22:06:13.012720 2021] [mpm_prefork:error] [pid 9558] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed May 05 22:06:16.337740 2021] [mpm_prefork:error] [pid 31086] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Thu May 06 10:53:11.523626 2021] [mpm_prefork:error] [pid 32048] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Fri May 07 22:06:21.395776 2021] [mpm_prefork:error] [pid 9857] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Sat May 08 22:06:18.833926 2021] [mpm_prefork:error] [pid 21509] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sun May 09 22:06:16.061923 2021] [mpm_prefork:error] [pid 19289] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Mon May 10 22:06:17.640083 2021] [mpm_prefork:error] [pid 25796] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Tue May 11 22:06:17.003686 2021] [mpm_prefork:error] [pid 22958] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed May 12 22:06:17.270894 2021] [mpm_prefork:error] [pid 26709] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Thu May 13 22:06:17.760070 2021] [mpm_prefork:error] [pid 19212] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Fri May 14 22:06:17.521815 2021] [mpm_prefork:error] [pid 24824] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sat May 15 22:06:17.594959 2021] [mpm_prefork:error] [pid 16429] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sun May 16 22:06:16.089330 2021] [mpm_prefork:error] [pid 5241] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Mon May 17 22:06:25.768414 2021] [mpm_prefork:error] [pid 2343] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed May 19 22:06:15.220836 2021] [mpm_prefork:error] [pid 24820] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Thu May 20 22:06:16.263851 2021] [mpm_prefork:error] [pid 21807] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Fri May 21 22:06:16.081257 2021] [mpm_prefork:error] [pid 2948] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Sat May 22 22:06:17.727987 2021] [mpm_prefork:error] [pid 15415] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sun May 23 22:06:16.480482 2021] [mpm_prefork:error] [pid 13098] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Mon May 24 22:06:14.284117 2021] [mpm_prefork:error] [pid 9738] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Mon May 24 23:36:43.264344 2021] [mpm_prefork:error] [pid 3480] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed May 26 13:17:02.900251 2021] [mpm_prefork:error] [pid 9154] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Thu May 27 13:01:10.096056 2021] [mpm_prefork:error] [pid 11976] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Fri May 28 22:06:16.325355 2021] [mpm_prefork:error] [pid 27418] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sat May 29 22:06:15.610171 2021] [mpm_prefork:error] [pid 7551] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Sun May 30 22:06:17.696491 2021] [mpm_prefork:error] [pid 6924] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Mon May 31 18:56:53.183210 2021] [mpm_prefork:error] [pid 20134] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Tue Jun 01 11:37:53.793779 2021] [mpm_prefork:error] [pid 15850] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 02 14:24:16.218799 2021] [mpm_prefork:error] [pid 22556] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Thu Jun 03 22:06:18.211967 2021] [mpm_prefork:error] [pid 3978] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Fri Jun 04 22:06:16.284143 2021] [mpm_prefork:error] [pid 21206] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sat Jun 05 22:06:15.439265 2021] [mpm_prefork:error] [pid 11379] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sun Jun 06 22:06:22.166916 2021] [mpm_prefork:error] [pid 26220] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Mon Jun 07 22:06:20.442859 2021] [mpm_prefork:error] [pid 19450] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Tue Jun 08 22:06:17.205365 2021] [mpm_prefork:error] [pid 17420] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 09 09:43:22.632690 2021] [mpm_prefork:error] [pid 7423] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Thu Jun 10 01:43:52.895560 2021] [mpm_prefork:error] [pid 29045] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Thu Jun 10 22:06:17.631959 2021] [mpm_prefork:error] [pid 15526] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Fri Jun 11 03:05:25.276933 2021] [mpm_prefork:error] [pid 331] AH00161: server reached MaxRequestWorkers setti                                                        ng, consider raising the MaxRequestWorkers setting
[Fri Jun 11 23:16:32.397939 2021] [mpm_prefork:error] [pid 7430] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Sun Jun 13 13:03:27.744145 2021] [mpm_prefork:error] [pid 18136] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Mon Jun 14 09:53:55.356697 2021] [mpm_prefork:error] [pid 4282] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Mon Jun 14 23:58:14.693464 2021] [mpm_prefork:error] [pid 9563] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Jun 16 13:32:06.549783 2021] [mpm_prefork:error] [pid 11407] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Thu Jun 17 22:06:18.324184 2021] [mpm_prefork:error] [pid 11083] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Fri Jun 18 02:11:48.266831 2021] [mpm_prefork:error] [pid 27849] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Fri Jun 18 23:09:11.277105 2021] [mpm_prefork:error] [pid 19276] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sun Jun 20 22:06:16.226315 2021] [mpm_prefork:error] [pid 9497] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Mon Jun 21 22:06:22.166393 2021] [mpm_prefork:error] [pid 8861] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Mon Jun 21 23:49:42.290235 2021] [mpm_prefork:error] [pid 19807] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 11:12:14.517623 2021] [mpm_prefork:error] [pid 31234] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 12:12:29.120822 2021] [mpm_prefork:error] [pid 19868] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 12:29:20.295607 2021] [mpm_prefork:error] [pid 9256] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Jun 23 13:08:36.107902 2021] [mpm_prefork:error] [pid 12381] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 14:09:15.114251 2021] [mpm_prefork:error] [pid 4240] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Jun 23 14:39:29.085303 2021] [mpm_prefork:error] [pid 22465] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 14:46:10.741107 2021] [mpm_prefork:error] [pid 32103] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 15:20:02.973118 2021] [mpm_prefork:error] [pid 2262] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Jun 23 15:50:02.891128 2021] [mpm_prefork:error] [pid 20003] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 16:07:14.291828 2021] [mpm_prefork:error] [pid 2565] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Jun 23 16:13:08.471619 2021] [mpm_prefork:error] [pid 9744] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Jun 23 16:14:50.503602 2021] [mpm_prefork:error] [pid 12807] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 16:18:51.560372 2021] [mpm_prefork:error] [pid 14583] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 16:21:46.837603 2021] [mpm_prefork:error] [pid 15962] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 16:25:57.575976 2021] [mpm_prefork:error] [pid 17633] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 16:39:37.100961 2021] [mpm_prefork:error] [pid 2677] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Jun 23 16:55:52.600026 2021] [mpm_prefork:error] [pid 8804] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Jun 23 17:34:36.827111 2021] [mpm_prefork:error] [pid 13808] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 18:14:27.674119 2021] [mpm_prefork:error] [pid 3332] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Wed Jun 23 18:26:45.521189 2021] [mpm_prefork:error] [pid 16839] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 18:27:39.484188 2021] [mpm_prefork:error] [pid 17225] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 18:28:38.233585 2021] [mpm_prefork:error] [pid 17663] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 19:54:34.768956 2021] [mpm_prefork:error] [pid 22684] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 23 23:22:14.745219 2021] [mpm_prefork:error] [pid 20128] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Thu Jun 24 12:23:04.950577 2021] [mpm_prefork:error] [pid 20114] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Thu Jun 24 15:50:46.261701 2021] [mpm_prefork:error] [pid 5758] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Fri Jun 25 00:28:40.227567 2021] [mpm_prefork:error] [pid 4775] AH00161: server reached MaxRequestWorkers sett                                                        ing, consider raising the MaxRequestWorkers setting
[Sat Jun 26 05:09:28.870388 2021] [mpm_prefork:error] [pid 13249] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sat Jun 26 16:19:17.417768 2021] [mpm_prefork:error] [pid 16396] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Sun Jun 27 18:44:59.460760 2021] [mpm_prefork:error] [pid 14976] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Tue Jun 29 22:24:03.186578 2021] [mpm_prefork:error] [pid 31843] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 30 03:21:14.565844 2021] [mpm_prefork:error] [pid 26485] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
[Wed Jun 30 09:36:02.683473 2021] [mpm_prefork:error] [pid 23211] AH00161: server reached MaxRequestWorkers set                                                        ting, consider raising the MaxRequestWorkers setting
I have increased the value of "Server Limit" and "Max Request Workers" to 10,000 from WHM: Home »Service Configuration» Apache Configuration »Global Configuration

But I'm not sure if this will solve the problem, at the moment there has been no need to restart apache again.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
912
313
cPanel Access Level
Root Administrator
10,000 might be a bit extreme. After Apache has been running for a while, what do you see with "apachectl status" if you check again?

If you do get attacked and Apache tries to handle 10,000 connections at once, that could cause stability issues for the overall system and not just the Apache services as you may run out of resources.
 
Jan 15, 2021
9
0
1
El Salvador
cPanel Access Level
Root Administrator
I have made a new query and the result is the following:

Code:
[[email protected] ~]# apachectl status
                  Apache Server Status for localhost (via ::1)

   Server Version: Apache/2.4.48 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4

   Server MPM: prefork

   Server Built: Jun 10 2021 17:53:24

   --------------------------------------------------------------------------

   Current Time: Wednesday, 30-Jun-2021 10:52:47 CST

   Restart Time: Wednesday, 30-Jun-2021 10:02:23 CST

   Parent Server Config. Generation: 3

   Parent Server MPM Generation: 2

   Server uptime: 50 minutes 23 seconds

   Server load: 2.93 2.10 1.99

   Total accesses: 16194 - Total Traffic: 1.1 GB - Total Duration: 22819224

   CPU Usage: u1.73 s3.08 cu182.61 cs81.25 - 8.89% CPU load

   5.36 requests/sec - 372.9 kB/second - 69.6 kB/request - 1409.12 ms/request

   16 requests currently being processed, 6 idle workers

 _C_R_..WCC.._R.R.._R....CR..W.C....C...R.._..WW.................
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   Scoreboard Key:
   "_" Waiting for Connection, "S" Starting up, "R" Reading Request,
   "W" Sending Reply, "K" Keepalive (read), "D" DNS Lookup,
   "C" Closing connection, "L" Logging, "G" Gracefully finishing,
   "I" Idle cleanup of worker, "." Open slot with no current process
which would be my recommended values for "Server Limit" and "Max Request Workers"?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
912
313
cPanel Access Level
Root Administrator
I never give people exact values for server tuning as there are much more than just those two variables.

Since Apache doesn't seem to be handling much traffic right now, it might be best to lower those to 1,000. That should still be more than enough for any normal amount of server traffic.
 
Jan 15, 2021
9
0
1
El Salvador
cPanel Access Level
Root Administrator
I keep having problems the server crashes and it only comes back online until I restart it, I have made a query with:

Code:
[[email protected] ~]# netstat -an | egrep ":80|:443" | egrep '^tcp' | grep -v LISTEN | awk '{print $5}' | egrep '([0-9]{1,3}\.){3}[0-9]{1,3}' | sed 's/^\(.*:\)\?\(\([0-9]\{1,3\}\.\)\{3\}[0-9]\{1,3\}\).*$/\2/' | sort | uniq -c | sort -nr | sed 's/::ffff://' | head
and the result is:

Code:
3006 64.15.xxx.xxx
      9 207.244.xxx.xxx
      8 168.243.xxx.xxx
      7 20.187.xxx.xxx
      5 190.57.xxx.xxx
      4 190.86.xxx.xxx
      4 168.243.xxx.xxx
      3 5.188.xxx.xxx
      3 190.99.xxx.xxx
      3 190.86.xxx.xxx
64.15.xxx.xxx shows 3006 queries, verifying that IP is my server's primary dedicated IP.

What could be happening, because the IP of the same server makes that amount of queries, how can I solve this?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
912
313
cPanel Access Level
Root Administrator
What do you see with "apachectl fullstatus" - I'm specifically interested in the bottom line that looks like this:

Code:
   1 requests currently being processed, 124 idle workers
Does that also show a large number of requests in the "W" state?
 
Jan 15, 2021
9
0
1
El Salvador
cPanel Access Level
Root Administrator
This is the result I have obtained:


Code:
[[email protected] ~]# apachectl fullstatus
                  Apache Server Status for localhost (via ::1)

   Server Version: Apache/2.4.48 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4

   Server MPM: prefork

   Server Built: Jun 30 2021 17:18:56

   --------------------------------------------------------------------------

   Current Time: Tuesday, 13-Jul-2021 13:11:51 CST

   Restart Time: Tuesday, 13-Jul-2021 12:43:48 CST

   Parent Server Config. Generation: 1

   Parent Server MPM Generation: 0

   Server uptime: 28 minutes 2 seconds

   Server load: 3.36 6.30 8.84

   Total accesses: 12113 - Total Traffic: 341.7 MB - Total Duration: 30477151

   CPU Usage: u1.18 s1.44 cu136.23 cs39.47 - 10.6% CPU load

   7.2 requests/sec - 208.0 kB/second - 28.9 kB/request - 2516.07 ms/request

   2 requests currently being processed, 9 idle workers

 _W__.__........._.._......C............_........_...............
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   Scoreboard Key:
   "_" Waiting for Connection, "S" Starting up, "R" Reading Request,
   "W" Sending Reply, "K" Keepalive (read), "D" DNS Lookup,
   "C" Closing connection, "L" Logging, "G" Gracefully finishing,
   "I" Idle cleanup of worker, "." Open slot with no current process

Srv   PID    Acc    M CPU   SS  Req   Dur   Conn Child Slot                   Client                  Protocol             VHost                                       Request
0-0  14822 0/61/484 _ 1.11 0    1   473525  0.0  1.58  8.69  ec2-52-72-129-85.compute-1.amazonaws.com http/1.1 cooperativasigloxxi.com.sv:80 GET /wp-admin/gt/IK/of1/images/favicon.ico HTTP/1.1
1-0  14991 0/37/286 W 0.30 0    0   782357  0.0  2.03  9.45  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      GET /whm-server-status HTTP/1.1
2-0  15300 0/18/297 _ 0.06 0    3   840791  0.0  0.18  7.76  ec2-52-72-129-85.compute-1.amazonaws.com http/1.1 cooperativasigloxxi.com.sv:80 GET
                                                                                                                                             /wp-admin/gt/IK/of1/r1okci94w6epmfx3asubv2jthqld58y70nzguiw
3-0  9845  0/82/249 _ 0.58 1    3   407007  0.0  1.23  5.91  ec2-52-72-129-85.compute-1.amazonaws.com http/1.1 cooperativasigloxxi.com.sv:80 GET
                                                                                                                                             /wp-admin/gt/IK/of1/8gfseco7hrxyb3m52q96dlvw01uj4nziktpad1w
4-0  -     0/0/303  . 0.00 53   0   480825  0.0  0.00  6.20  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
5-0  15036 0/44/284 _ 0.26 1    3   142615  0.0  0.42  8.18  ec2-52-72-129-85.compute-1.amazonaws.com http/1.1 cooperativasigloxxi.com.sv:80 GET
                                                                                                                                             /wp-admin/gt/IK/of1/fe51ed14?data=bWFza2VkQG1hc2tlZC5jb20=
6-0  15067 0/24/322 _ 0.57 0    3   798984  0.0  1.90  10.55 ec2-52-72-129-85.compute-1.amazonaws.com http/1.1 cooperativasigloxxi.com.sv:80 HEAD /wp-admin/gt/IK/of1/favicon.ico HTTP/1.1
7-0  -     0/0/270  . 0.00 124  0   1039601 0.0  0.00  6.36  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
8-0  -     0/0/293  . 0.00 131  0   395809  0.0  0.00  18.99 ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
9-0  -     0/0/490  . 0.00 119  0   537972  0.0  0.00  15.04 ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
10-0 -     0/0/330  . 0.00 136  0   792863  0.0  0.00  7.81  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
11-0 -     0/0/498  . 0.00 98   0   388235  0.0  0.00  14.89 ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
12-0 -     0/0/288  . 0.00 125  0   429675  0.0  0.00  8.17  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
13-0 -     0/0/233  . 0.00 121  0   570556  0.0  0.00  4.06  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
14-0 -     0/0/280  . 0.00 95   0   635603  0.0  0.00  4.01  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
15-0 -     0/0/295  . 0.00 86   0   631378  0.0  0.00  6.41  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
16-0 14413 0/76/304 _ 0.91 0    1   1028468 0.0  2.65  9.80  ec2-52-72-129-85.compute-1.amazonaws.com http/1.1 cooperativasigloxxi.com.sv:80 GET /wp-admin/gt/IK/of1/images/favicon.ico HTTP/1.1
17-0 -     0/0/276  . 0.00 130  0   1157348 0.0  0.00  8.05  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
18-0 -     0/0/231  . 0.00 50   0   785245  0.0  0.00  3.88  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
19-0 13508 0/4/276  _ 0.04 1    3   684655  0.0  0.02  5.93  ec2-52-72-129-85.compute-1.amazonaws.com http/1.1 cooperativasigloxxi.com.sv:80 HEAD /wp-admin/gt/IK/of1/favicon.ico HTTP/1.1
20-0 -     0/0/265  . 0.00 47   0   715434  0.0  0.00  6.89  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
21-0 -     0/0/213  . 0.00 14   0   522327  0.0  0.00  4.28  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
22-0 -     0/0/144  . 0.00 51   0   366843  0.0  0.00  1.13  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
23-0 -     0/0/289  . 0.00 127  0   284615  0.0  0.00  16.73 ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
24-0 -     0/0/132  . 0.00 129  0   87429   0.0  0.00  5.31  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
25-0 -     0/0/329  . 0.00 138  0   416946  0.0  0.00  5.84  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
26-0 14422 1/53/359 C 0.62 5    220 260221  20.1 0.67  7.60  114.119.131.189                          http/1.1 familiabolanos.com:80         GET /can-ascites-a2loy/rtmp-player-android-source-code.html
                                                                                                                                             HTT
27-0 -     0/0/171  . 0.00 132  0   124454  0.0  0.00  3.64  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
28-0 -     0/0/167  . 0.00 87   0   460444  0.0  0.00  4.89  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
29-0 -     0/0/166  . 0.00 145  0   145002  0.0  0.00  5.17  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
30-0 -     0/0/196  . 0.00 97   0   328207  0.0  0.00  5.96  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
31-0 -     0/0/205  . 0.00 54   0   288301  0.0  0.00  7.65  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
32-0 -     0/0/165  . 0.00 120  0   1002508 0.0  0.00  2.13  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
33-0 -     0/0/111  . 0.00 108  0   200211  0.0  0.00  1.44  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
34-0 -     0/0/64   . 0.00 144  0   53893   0.0  0.00  0.41  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
35-0 -     0/0/167  . 0.00 126  0   115446  0.0  0.00  5.14  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
36-0 -     0/0/82   . 0.00 128  0   733515  0.0  0.00  3.66  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
37-0 -     0/0/125  . 0.00 122  0   98741   0.0  0.00  5.03  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
38-0 -     0/0/84   . 0.00 118  0   666302  0.0  0.00  0.87  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
39-0 14438 0/66/180 _ 0.33 1    3   196440  0.0  0.53  2.35  ec2-52-72-129-85.compute-1.amazonaws.com http/1.1 cooperativasigloxxi.com.sv:80 HEAD /wp-admin/gt/IK/of1/favicon.ico HTTP/1.1
40-0 -     0/0/55   . 0.00 140  0   93530   0.0  0.00  1.27  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
41-0 -     0/0/63   . 0.00 116  0   810595  0.0  0.00  1.54  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
42-0 -     0/0/34   . 0.00 117  0   651060  0.0  0.00  1.96  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
43-0 -     0/0/104  . 0.00 109  0   275356  0.0  0.00  3.92  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
44-0 -     0/0/57   . 0.00 139  0   273000  0.0  0.00  2.31  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
45-0 -     0/0/49   . 0.00 134  0   378756  0.0  0.00  5.16  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
46-0 -     0/0/104  . 0.00 123  0   213937  0.0  0.00  5.21  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
47-0 -     0/0/108  . 0.00 135  0   699928  0.0  0.00  1.04  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
48-0 14446 0/87/121 _ 0.23 0    1   154222  0.0  0.88  3.32  ec2-52-72-129-85.compute-1.amazonaws.com http/1.1 cooperativasigloxxi.com.sv:80 GET /wp-admin/gt/IK/of1/images/favicon.ico HTTP/1.1
49-0 -     0/0/15   . 0.00 469  0   188460  0.0  0.00  0.16  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
50-0 -     0/0/41   . 0.00 673  0   815383  0.0  0.00  0.42  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
51-0 -     0/0/45   . 0.00 647  0   548612  0.0  0.00  0.42  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
52-0 -     0/0/47   . 0.00 744  0   135934  0.0  0.00  1.14  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
53-0 -     0/0/40   . 0.00 583  0   180944  0.0  0.00  0.68  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
54-0 -     0/0/70   . 0.00 368  0   439587  0.0  0.00  3.94  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
55-0 -     0/0/63   . 0.00 687  0   250895  0.0  0.00  0.69  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
56-0 -     0/0/61   . 0.00 648  0   557381  0.0  0.00  3.59  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
57-0 -     0/0/62   . 0.00 678  0   248441  0.0  0.00  0.89  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
58-0 -     0/0/43   . 0.00 747  0   18918   0.0  0.00  0.37  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
59-0 -     0/0/16   . 0.00 682  0   46208   0.0  0.00  0.14  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
60-0 -     0/0/46   . 0.00 646  0   452101  0.0  0.00  0.76  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
61-0 -     0/0/93   . 0.00 624  0   100261  0.0  0.00  4.82  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
62-0 -     0/0/26   . 0.00 752  0   107748  0.0  0.00  0.15  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
63-0 -     0/0/74   . 0.00 745  0   265789  0.0  0.00  2.59  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
64-0 -     0/0/53   . 0.00 655  0   228974  0.0  0.00  3.91  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
65-0 -     0/0/103  . 0.00 557  0   653591  0.0  0.00  4.07  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
66-0 -     0/0/78   . 0.00 712  0   37817   0.0  0.00  2.50  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
67-0 -     0/0/178  . 0.00 302  0   620337  0.0  0.00  2.53  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
68-0 -     0/0/95   . 0.00 282  0   226974  0.0  0.00  6.18  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
69-0 -     0/0/53   . 0.00 749  0   116810  0.0  0.00  2.15  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
70-0 -     0/0/12   . 0.00 757  0   21113   0.0  0.00  0.14  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
71-0 -     0/0/31   . 0.00 676  0   65701   0.0  0.00  1.01  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
72-0 -     0/0/13   . 0.00 1007 0   147885  0.0  0.00  0.12  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
73-0 -     0/0/54   . 0.00 955  0   130481  0.0  0.00  2.66  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
74-0 -     0/0/55   . 0.00 777  0   144317  0.0  0.00  1.32  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
75-0 -     0/0/1    . 0.00 1009 0   0       0.0  0.00  0.00  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
76-0 -     0/0/8    . 0.00 964  0   56419   0.0  0.00  0.03  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
77-0 -     0/0/15   . 0.00 976  0   28793   0.0  0.00  0.28  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0
78-0 -     0/0/24   . 0.00 965  0   20063   0.0  0.00  2.02  ::1                                      http/1.1 fenix.xxxxxx.xxx:80      OPTIONS * HTTP/1.0

   --------------------------------------------------------------------------

    Srv  Child Server number - generation
    PID  OS process ID
    Acc  Number of accesses this connection / this child / this slot
     M   Mode of operation
    CPU  CPU usage, number of seconds
    SS   Seconds since beginning of most recent request
    Req  Milliseconds required to process most recent request
    Dur  Sum of milliseconds required to process all requests
   Conn  Kilobytes transferred this connection
   Child Megabytes transferred this child
   Slot  Total megabytes transferred this slot

   --------------------------------------------------------------------------

   SSL/TLS Session Cache Status:
   cache type: SHMCB, shared memory: 1024000 bytes, current entries: 355
   subcaches: 32, indexes per subcache: 177
   time left on oldest entries' objects: avg: 26 seconds, (range: 1...171)
   index usage: 6%, cache usage: 8%
   total entries stored since starting: 2048
   total entries replaced since starting: 0
   total entries expired since starting: 1659
   total (pre-expiry) entries scrolled out of the cache: 0
   total retrieves since starting: 7 hit, 5 miss
   total removes since starting: 39 hit, 5 miss
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
912
313
cPanel Access Level
Root Administrator
Thanks for that - none of that looks obviously bad to me. It might be best to open a ticket with our team so we can check the system directly. If you do that, please post the ticket number here so I can follow along and keep this thread updated.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
912
313
cPanel Access Level
Root Administrator
Update - it seems our support team is not able to connect to your system over SSH properly, as there are deeper issues with the machine than the cPanel software. It would be best to have your hosting provider examine the system to see if they can get you more details on what the problem may be.