Webstats issue, figures tripled in frontend over the WHM figures


Oct 18, 2005
Hi Everyone,

We're currently having a problem with 1 account on one of our servers (Running 10.9.0-S38). In the WHM the figures given are correct, but what the user sees in the frontend is inflated by between 2 and 4 times the number given in WHM. An upgrade of WHM from 10.8.2 after the recent security patches hasn't resolved this issue.

Does anyone have any ideas on what may cause this? We've looked through code, but this can't be the problem as it only affects the one site.

If you have any questions or want me to check anything out, let me know. Also, I'm sorry if I've missed anything critical out, this is my first post.

(As of writing this post, the figure on the WHM is 22.01gig, the figure on the frontend is 87.52gig. As you can guess, this is pretty frustrating.)

Thanks in advance everyone,