Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Weekly Backups with Paper Lantern

Discussion in 'User Experience' started by HostCenter IL, Oct 5, 2014.

  1. HostCenter IL

    HostCenter IL Active Member
    PartnerNOC

    Joined:
    Nov 22, 2011
    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    56
    cPanel Access Level:
    Root Administrator
    I've found many similar threads, but nothing that precisely describes this problem: basically I enabled weekly backups for customer access in WHM, and in X3 one can access them no problem. The "weekly" button is missing from paper lantern however, and I cannot find any alternative buttons. Instead, it says:

    Has anyone had the same problem, and does anyone know how to resolve it?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,418
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you let us know which version of cPanel is installed on your system and confirm if you are using legacy backups?

    Thank you.
     
Loading...

Share This Page