Weird behaviour: webmail reset password

[Kent Brockman]

Hello guys. We noticed a weird behaviour here: when you try to reset a webmail password, the "Hint" is totally made up. You can see it in the attached image. That account has not any contact email matching [email protected]

I verified this issue is happenning in different accounts, along different servers. So, I bet it's a bug. Can you check it out to reproduce it, then fix it please?

Very thanks in advance
Marcelo

 

[hmaddy]

here also, facing the same issue of selected servers

 

[cPanelRoman]

Hello,

The system automatically generates a fake/randomized email account to help protect user credentials. Once you type the email account configured
via cPanel >> Preferences >> Contact Information, you should receive the password.

Detail information about this is explained here How to Reset a cPanel Account Password | cPanel & WHM Documentation

Thanks,

 

[vrysa]

i cannot find cPanel >> Preferences >> Contact Information. Has it changed?

 

[hmaddy]

i cannot find cPanel >> Preferences >> Contact Information. Has it changed?

If its not availble on your cpanel, then login to your root whm and select Feature Manager and tick contact information. Save the page

 

[hmaddy]

If its not availble on your cpanel, then login to your root whm and select Feature Manager and tick contact information. Save the page