weird ftp problem

[m0bster]

OK...I have a customer who logs into his site via FTP. When he logs in, ha can see no files and has to change his directory to /public_html. He cant see any files in the / directory (which should be /home). That is one problem...the other problem is that he can not upload any filews to his site. He is ftp'd in, but when he tries to upload it gives a 550 error, permission denied. I know this is like this, because I replicated the problem with wsftp. It wouldnt let me upload either. What could be the problem here?

Uploading using cpanel works fine, just not ftp.

Any help?

 

[feanor]

Try chmod 775 for your webroot
like for the webroot being /home

try chmod 775 on /home (NOT RECURSIVELY)

Just for that dir alone.
It might help..........

Otherwise you'll need to provide more information about how exactly your machine is configured.