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Weird transfer password issue

Discussion in 'General Discussion' started by DeadManWalking, May 11, 2008.

  1. DeadManWalking

    DeadManWalking Well-Known Member

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    Trying to transfer multiple accounts between 2 cPanel server.
    Both running Centos / cPanel11 / Apache 2.0

    On the transfer screen, I enter IP, SSH port no and root password.
    WHM connects the other server fine, receives all the account and package list.
    I select the packages and accounts and click copy.
    On the next screen, I got "Provided password is not correct" message everytime WHM tries to receive a package from remote server.

    Any ideas why?
     
  2. DeadManWalking

    DeadManWalking Well-Known Member

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    More info about this:
    • Accounts are transferred without any problem.
    • Packages transferred but only names. Inside is basicly all set to default "unlimited".
    • No feature file transferred.

    Is this normal? So I have to recreate 10s of packages and feature lists from scratch?
     
  3. cPanelJesse

    cPanelJesse Technical Analyst Manager
    Staff Member

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    I would recommend opening a ticket and a technician will be able to diagnose the issue and hopefully resolve it.

    Logs will probably need to be reviewed and replicating the process.
     
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