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Welcome Emails fail to send

Discussion in 'E-mail Discussions' started by bnn121, Oct 2, 2008.

  1. bnn121

    bnn121 Member

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    I posted this on the ClientExec forum also. Wondering if anybody had an idea? I'm using the ClientExec Billing Script for my dedicated servers...which triggers my cPanel/WHM to create the accounts.

    I'm not sure how to resolve this issue.

    When I receive a new sign-up and the new client uses an email address that matches the domain name they are signing up with.

    example

    qwerty.com (Domain Name)
    contact@qwerty.com (Contact sign-up email)

    When I decide to send them there welcome email, I receive an error from cPanel that the email user does not exist.

    Is this a CE problem or an cPanel problem?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If the user is requesting example.com and they leave a contact address of something@example.com, the error you mention will occur as that email address does not exist.

    The contact address should be something other than @example.com so the user can actually receive their welcome mail, rather than have it sent to a non-existent email address.
     
  3. bnn121

    bnn121 Member

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    Thank You for your reply...

    I figured that was the issue. It appears that I need to get the billing script dev to prevent a new sign-up from entering an primary email address that is the same as the domain they are registering.
     
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