Welcome Emails fail to send

bnn121

Member
Jan 11, 2004
20
0
151
I posted this on the ClientExec forum also. Wondering if anybody had an idea? I'm using the ClientExec Billing Script for my dedicated servers...which triggers my cPanel/WHM to create the accounts.

I'm not sure how to resolve this issue.

When I receive a new sign-up and the new client uses an email address that matches the domain name they are signing up with.

example

qwerty.com (Domain Name)
[email protected] (Contact sign-up email)

When I decide to send them there welcome email, I receive an error from cPanel that the email user does not exist.

Is this a CE problem or an cPanel problem?
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
If the user is requesting example.com and they leave a contact address of [email protected], the error you mention will occur as that email address does not exist.

The contact address should be something other than @example.com so the user can actually receive their welcome mail, rather than have it sent to a non-existent email address.
 

bnn121

Member
Jan 11, 2004
20
0
151
If the user is requesting example.com and they leave a contact address of [email protected], the error you mention will occur as that email address does not exist.

The contact address should be something other than @example.com so the user can actually receive their welcome mail, rather than have it sent to a non-existent email address.
Thank You for your reply...

I figured that was the issue. It appears that I need to get the billing script dev to prevent a new sign-up from entering an primary email address that is the same as the domain they are registering.