WevDav Backup destination error

move3a

Registered
May 4, 2017
2
0
1
Spain
cPanel Access Level
Root Administrator
Hi.
I have a WebDav destination in Backup process. But error occours only in an account
9gb file size.
Thanks

This is the log:

Code:
Validating destination path /WHM/2017-05-05
[2017-05-05 13:20:23 +0200] info [cpbackup_transporter] Path exists
[2017-05-05 13:20:23 +0200] info [cpbackup_transporter] Uploading /backup/2017-05-05/accounts/omsor2017.tar.gz to /WHM/2017-05-05/omsor2017.tar.gz
[2017-05-05 13:20:23 +0200] info [cpbackup_transporter] Attempting to upload /backup/2017-05-05/accounts/omsor2017.tar.gz to /WHM/2017-05-05/omsor2017.tar.gz for destination:  OpenDrive
[2017-05-05 13:20:23 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2017-05-05/accounts/omsor2017.tar.gz to /WHM/2017-05-05/omsor2017.tar.gz for destination:  OpenDrive
[2017-05-05 13:20:24 +0200] info [cpbackup_transporter] Setting custom header Content-Length to '9091003093'
[2017-05-05 13:32:03 +0200] warn [cpbackup_transporter] Upload attempt failed: put /backup/2017-05-05/accounts/omsor2017.tar.gz failed at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2723858), "Upload attempt failed: put /backup/2017-05-05/accounts/omsor2"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x277d4b8), Cpanel::Transport::Files::WebDAV=HASH(0x3283f40), "/backup/2017-05-05/accounts/omsor2017.tar.gz", "/WHM/2017-05-05/omsor2017.tar.gz", Cpanel::LoggerAdapter=HASH(0x2723858)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x277d4b8), cPanel::TaskQueue::Task=HASH(0x31feb90), Cpanel::LoggerAdapter=HASH(0x2723858)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 586
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 589
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x319da68), CODE(0x30ea688)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 594
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x25beab8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2017-05-05 13:32:03 +0200] info [cpbackup_transporter] Error encountered
[2017-05-05 13:32:03 +0200] info [cpbackup_transporter] Error is not a reference put /backup/2017-05-05/accounts/omsor2017.tar.gz failed
[2017-05-05 13:32:03 +0200] info [cpbackup_transporter] Using WebDAV URL https://webdav.opendrive.com:443/WHM
[2017-05-05 13:32:05 +0200] info [cpbackup_transporter] Upload attempt #2 starting for /backup/2017-05-05/accounts/omsor2017.tar.gz to /WHM/2017-05-05/omsor2017.tar.gz for destination:  OpenDrive
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

It's possible the connection to the remote server is timing out due to the amount of time it's taking to transfer a backup of that size. Could you browse to "WHM >> Backup Configuration", scroll down to the WebDav destination, and edit the destination's "The time to wait for a response from the remote server, valued in seconds." value from "30" to "300" to see if that helps?

Thank you.
 

move3a

Registered
May 4, 2017
2
0
1
Spain
cPanel Access Level
Root Administrator
Hi Michael thanks for the reply.

I changed the parameter to "300" but the error also occurs. All other 1GB size accounts are loaded in less than 10 minutes.

Any help will be welcome, thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look at the affected system? You can post the ticket number here so we can update this thread with the outcome.

Thank you.