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what did i do?

Discussion in 'General Discussion' started by jeff39, Jun 12, 2011.

  1. jeff39

    jeff39 Registered

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    Yesterday I bought a second hosting account with cpanel. It had its own login to control panel, its own files, etc. Today I deleted the contents of public_html of the new account. I was then having difficulty moving new files into public_html. Then I was asked my login, which was not accepted. Neither account login. All websites are down now from both accounts with forbidden access and 404 messages. I can't log in with any id. Then I get an email with a refund for my second account. I'm afraid the accounts were merged and somehow files were lost. Any ideas?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Yes, one, contact the hosting provider you purchased the account(s) from. Not much anyone here can do to help with this one.

    GL!
     
  3. linux7802

    linux7802 Well-Known Member

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    Yes Infopro is correct no one can help you here to resolve your issue, its always better to consult such issue with server/hosting provider as they are having server root login details.
     
  4. jeff39

    jeff39 Registered

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    Thanks guys, I submitted a support request to the host provider. Much appreciated!
     
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