What does this error mean? - problem accessing cpanel


Well-Known Member
Nov 16, 2002
A client gets a 404 error, page not found when he tryes accessing his cpanel. I tried restarting it as usually, but with no luck. I noticed the following error. Does anybody here know what this means and how to fix the problem?

[email protected] [~]# service cpanel restart
Stopping cPanel services: [ OK ]
Stopping webmail services: [ OK ]
Stopping cPanel log services: [ OK ]
Stopping cPanel Chat services: [FAILED]
Stopping Melange Chat services: [FAILED]
Stopping InterChange services: [ OK ]
Stopping cPanel ssl services: [FAILED]
Stopping Web Host Manger services: [ OK ]
Stopping mailman services: Shutting down Mailman's master qrunner
PID unreadable in: /usr/local/cpanel/3rdparty/mailman/data/master- qrunner.pid
[Errno 2] No such file or directory: '/usr/local/cpanel/3rdparty/mailman/data/ma
Is qrunner even running?

Starting eximstats: [ OK ]
Starting cPanel services: [ OK ]
Starting WebMail services: [ OK ]
Starting pop3 services: [ OK ]
Starting cPanel Chat services:
Starting Melange Chat services:
Starting InterChange services: [ OK ]
Starting cPanel ssl services: [ OK ]
Starting Web Host Manager services: [ OK ]
Starting mailman services: Site list is missing: mailman

Hope that someone can help.

Last edited:


Well-Known Member
Mar 5, 2002
Vancouver, Canada
No John, there is no problem in your report. It simply means that you have disabled MailMan in WHM under Tweak Settings.

The 404 page your client gets is saying the page he is trying access does not exist. I have seen this before after changing a client's cPanel theme. If the client bookmarked his cPanel page with the full URL that references the old theme name, he will get such an error. I suggest you tell him to try www.clientdomain.com/cpanel or www.clientdomain.com:2082.

cPanel.net Support Ticket Number: