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What is the proper way to set this up?

Discussion in 'E-mail Discussions' started by wisedave1, Feb 21, 2013.

  1. wisedave1

    wisedave1 Registered

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    Hello all,

    This is my first visit and post to this forum and I am hoping to get a little help.

    We are using cPanel 11.

    I have set up an email address in cPanel that I wanted forwarding to three separate email address. Everything is from the same domain.

    I originally set up the email account, then three separate forwarders that go to the people that need that specific email.

    It would appear as though not everybody is receiving this email. I have contacted our server hosts and they state that it looks like it is set up ok but I am not 100% trusting of thier feedback.

    Everybody uses Outlook 2010 as their email client if that makes a difference.

    Should I have that one email account with one forward whereas each email address is separated by a comma?

    For example -

    person1@domain.com,person2@domain.com,person3@domain.com

    What is the proper way to set up a forward from one address to mulitple accounts?


    Thanks for the help!

    -Dave
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. wisedave1

    wisedave1 Registered

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    This seems to be the same problem with me in that everything is on the same server. The original account is just forwarding and not set up to recieve to anybody specific and the others (person1, person2, etc....) are all on the same domain/server.

    The hosts are still looking into this but nothing seems to be working.

    Cheers,

    Dave
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    The one that I'm emailing to, and one of the forwarders, is on the same IP. I removed that one and added another, same server different IP and the forwarder makes it fine. There might be something here, not sure what though.

    Please feel free to open a ticket if you like with cPanel Support. If you do, post the ticket ID so I can follow along and add the URL to this thread in your ticket if you wouldn't mind.

    I'm going to keep messing with this a bit to see if I can figure out whats happening on my end.

    Thanks.
     
  5. wisedave1

    wisedave1 Registered

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    Any joy with this?

    I attempted to open a ticket but apparently you need to have the license to do this....I have to assume that my web host is the holder of this.

    I am passing your comments onto them (Liquid Web) to see if it make sense to them.

    Cheers,

    Dave
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Nothing new to report sorry.
     
  7. wisedave1

    wisedave1 Registered

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    Should Liquid Web come back with some info, I'll report back.

    Otherwise, I will be monitoring this thread to see if anything shakes down.

    Is the different IP still working for you then?
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    It does work, yes.
     
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