What user is the bandwidth email going to?

hmm I think that the emails are getting sent out with me, only sites arent being suspended any more if they are going over their bandwidth limit, and I havent turned the feature off in tweak settings either,
I think that the emails are sent to the address that the user has put in when they clicked update contact details in their cpanel, same for the reseller and his base account,
I usually do a guess email thing aswell in WHM so it guesses and fills in an address for users that havent entered their contact details yet,
If the reseller hasnt got a contact email in the system or dont use email on that server at all then I can see that this might be a problem,
in this situation I would suspend the site and then you'll soon get the user/reseller coming to you for help :D

 

Yes I totally agree with this,
alternatively, maybe something similar to Ensim could be introduced where you can enter a user's email when creating the account, so it is just an extra field to be entered,
if this was added to the wwwacct script then it would definitely help us a lot

 

This is only a guess, but there are two addresses that WHM will know.

- The default user
- The contact email address entered via cpanel

Why not take a look at your mail log to see what addresse(s) mail is sent to at the times you receive the notification yourself.

 

That's one of the things I changed in my custom theme. When they log in, they can clearly see that they should make sure they have a correct contact address.

 

I've tested this. If the user logs into their Cpanel and updates their contact info, that is the address it goes to. Verify in your WHM that the e-mail address is listed. My users have verified that they are indeed getting the e-mails to that address.