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when I click HTML Editor I just see a white page

Discussion in 'General Discussion' started by ele2012, Oct 1, 2012.

  1. ele2012

    ele2012 Registered

    Oct 1, 2012
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    I have been using cPanel just for 2 days on a web site already made.
    I just have to upload it (chanjing textes and pictures).
    I started doing it and everything was fine.
    The problem know is that when I select a page (file manager>public_html>nameofthepage.htm? and then I click on
    HTML Editor I just see a white page, if I am on "Design" visualisation (but the page is online with all its content).
    I I clicl on Source visualisation (of HTML Editor) I see just two lines...

    So, what should I do?

    THank you for helping me in advance
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    Do you have root access to this server? If not, please contact your web hosting provider so they can check for any specific error messages in the cPanel error log. If you do have root access, check the output of the cPanel error log when you reproduce this behavior. EX:

    # tail -f /usr/local/cpanel/logs/error_log
    Thank you.
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