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When I "Terminate an Account", account still showing under "List Accounts"

Discussion in 'General Discussion' started by fireineyes, Feb 20, 2011.

  1. fireineyes

    fireineyes Member

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    I am wondering why when I "Terminate an Account" that the account is still showing under "List Accounts" as "unknown" ip address? But they are still being shown, even after I deleted them. I had rather for the ones I terminate go away. Anyone know what may be happening?
     
    #1 fireineyes, Feb 20, 2011
  2. LinuxTechie

    LinuxTechie Well-Known Member

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    Hello,

    Can you let me know the release of the cPanel you are using. A cPanel upgrade to Stable release may fix this issue!
     
    #2 LinuxTechie, Feb 20, 2011
  3. fireineyes

    fireineyes Member

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    WHM 11.28.83
    REDHAT Enterprise 5.2 i686 standard on server2
     
    #3 fireineyes, Feb 22, 2011
  4. LinuxTechie

    LinuxTechie Well-Known Member

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    Hello,

    Is this a stable version? If not please upgrade it to Stable version.
     
    #4 LinuxTechie, Feb 22, 2011
  5. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    try executing

    # /scripts/upcp --force
     
    #5 crazyaboutlinux, Feb 22, 2011
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Could you try restarting cPanel and Apache after terminating the account and let us know the results?

    In root SSH:

    Code:
    /etc/init.d/cpanel restart
/etc/init.d/httpd restart
    You might also want to update userdomains:

    Code:
    /scripts/updateuserdomains
    I'm wondering if something is possibly caching that is causing this. Also, can you try to create and then terminate that account (WHM > Create a New Account, then WHM > Terminate an Account), and tail the cPanel error logs while performing the termination?

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    It would be good to know if there might be some error preventing a full termination.
     
    #6 cPanelTristan, Mar 1, 2011
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