Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

When I "Terminate an Account", account still showing under "List Accounts"

Discussion in 'General Discussion' started by fireineyes, Feb 20, 2011.

  1. fireineyes

    fireineyes Member

    Joined:
    Sep 2, 2007
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    51
    I am wondering why when I "Terminate an Account" that the account is still showing under "List Accounts" as "unknown" ip address? But they are still being shown, even after I deleted them. I had rather for the ones I terminate go away. Anyone know what may be happening?
     
    #1 fireineyes, Feb 20, 2011
  2. LinuxTechie

    LinuxTechie Well-Known Member

    Joined:
    Jan 22, 2011
    Messages:
    502
    Likes Received:
    5
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    Hello,

    Can you let me know the release of the cPanel you are using. A cPanel upgrade to Stable release may fix this issue!
     
    #2 LinuxTechie, Feb 20, 2011
  3. fireineyes

    fireineyes Member

    Joined:
    Sep 2, 2007
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    51
    WHM 11.28.83
    REDHAT Enterprise 5.2 i686 standard on server2
     
    #3 fireineyes, Feb 22, 2011
  4. LinuxTechie

    LinuxTechie Well-Known Member

    Joined:
    Jan 22, 2011
    Messages:
    502
    Likes Received:
    5
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    Hello,

    Is this a stable version? If not please upgrade it to Stable version.
     
    #4 LinuxTechie, Feb 22, 2011
  5. crazyaboutlinux

    crazyaboutlinux Well-Known Member

    Joined:
    Nov 3, 2007
    Messages:
    941
    Likes Received:
    0
    Trophy Points:
    66
    try executing

    # /scripts/upcp --force
     
    #5 crazyaboutlinux, Feb 22, 2011
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,609
    Likes Received:
    31
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Could you try restarting cPanel and Apache after terminating the account and let us know the results?

    In root SSH:

    Code:
    /etc/init.d/cpanel restart
/etc/init.d/httpd restart
    You might also want to update userdomains:

    Code:
    /scripts/updateuserdomains
    I'm wondering if something is possibly caching that is causing this. Also, can you try to create and then terminate that account (WHM > Create a New Account, then WHM > Terminate an Account), and tail the cPanel error logs while performing the termination?

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    It would be good to know if there might be some error preventing a full termination.
     
    #6 cPanelTristan, Mar 1, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - Terminate Account account
  1. ottdev

    Orphaned files from terminated accounts

    ottdev, Mar 3, 2018, in forum: Data Protection
    Replies:
    1
    Views:
    92
    cPanelMichael
    Mar 5, 2018
  2. toplisek

    Is there any option to set date to terminate accounts?

    toplisek, Jan 24, 2018, in forum: CloudLinux
    Replies:
    2
    Views:
    235
    toplisek
    Feb 15, 2018
  3. candidosa2

    Terminate Account invalid domain

    candidosa2, Nov 30, 2017, in forum: General Discussion
    Replies:
    2
    Views:
    196
    cPanelMichael
    Dec 4, 2017
  4. WebHostPro

    Does cPanel delete accounts from the back after they are terminated from the WHM?

    WebHostPro, May 31, 2017, in forum: Data Protection
    Replies:
    10
    Views:
    938
    Infopro
    Apr 3, 2018
  5. iso99

    Terminate accounts fail

    iso99, Apr 18, 2017, in forum: General Discussion
    Replies:
    5
    Views:
    838
    cPanelMichael
    Apr 20, 2017

Share This Page