When I "Terminate an Account", account still showing under "List Accounts"

[fireineyes]

I am wondering why when I "Terminate an Account" that the account is still showing under "List Accounts" as "unknown" ip address? But they are still being shown, even after I deleted them. I had rather for the ones I terminate go away. Anyone know what may be happening?

 

[LinuxTechie]

Hello,

Can you let me know the release of the cPanel you are using. A cPanel upgrade to Stable release may fix this issue!

 

[fireineyes]

WHM 11.28.83
REDHAT Enterprise 5.2 i686 standard on server2

 

[LinuxTechie]

Hello,

Is this a stable version? If not please upgrade it to Stable version.

 

[crazyaboutlinux]

try executing

# /scripts/upcp --force

 

[cPanelTristan]

Could you try restarting cPanel and Apache after terminating the account and let us know the results?

In root SSH:

/etc/init.d/cpanel restart
/etc/init.d/httpd restart

You might also want to update userdomains:

/scripts/updateuserdomains

I'm wondering if something is possibly caching that is causing this. Also, can you try to create and then terminate that account (WHM > Create a New Account, then WHM > Terminate an Account), and tail the cPanel error logs while performing the termination?

tail -f /usr/local/cpanel/logs/error_log

It would be good to know if there might be some error preventing a full termination.