Where can I rewrite the "max defers and failures" email warning?

[domeneas]

Hi,

so I edited /usr/local/cpanel/etc/exim/perl/mail_permissions to rewrite the text:

Domain domene.events has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.

to something a little less technical and more informative, but it is not taking the rewrite after the file edit and an exim restart.

Any hints on where I am supposed to do it?

Thanks

 

[cPanelLauren]

Hi @domeneas

modifying that would definitely be overwritten we have instructions on how to customize notifications as well as a list of the exact template names here: Notification Templates - Version 74 Documentation - cPanel Documentation


Thanks!

 

[domeneas]

Hi @domeneas

modifying that would definitely be overwritten we have instructions on how to customize notifications as well as a list of the exact template names here: Notification Templates - Version 74 Documentation - cPanel Documentation


Thanks!

Thank you for the reply, but the email in question is not contained in any template that the article points to. I can grep through the whole directory and the text "defers and failures" does not show up.

 

[cPanelLauren]

Hi @domeneas

Can you show me information on the exact notification you're looking to find/modify? That's where all the WHM based templates are stored.

Thanks!

 

[domeneas]

This is the email that goes out. Like stated in the first post, the only place I can even find the text is in /usr/local/cpanel/etc/exim/perl/mail_permissions, but editing that and restarting Exim does not give the translated version when I trigger it with a test.

I only want to translate the line"Domain example.com has exceeded the max defers and failures per hour (16/5 (25%)) allowed. Message discarded." to something customers actually understand.

****

From: Mail Delivery System <[email protected]>


Subject: Mail delivery failed: returning message to sender


Date: 27. september 2017 kl. 15.23.06 CEST


To: [email protected]


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]_I_sendt_an_email_to.com
Domain example.com has exceeded the max defers and failures per hour (16/5 (25%)) allowed. Message discarded.
Reporting-MTA: dns; myserver.com

Action: failed
Final-Recipient: rfc822;[email protected]_I_sendt_an_email_to.com
Status: 5.0.0

 

[cPanelLauren]

Hi @domeneas

I see this isn't the notification this is the actual bounce. This is part of /etc/exim.pl.local:

/etc/exim.pl.local:            $enforce_mail_permissions_data = ":fail: Domain $domain has exceeded the max defers and failures per hour ($currentmail/$maxmails ($percentage\%)) allowed. Message discarded.";

While you potentially could modify this, I can't guarantee the changes would remain after an exim update or restart.

Thanks!