Where is "Clear File Usage Cache" option in cpanel?

electric

Well-Known Member
Nov 5, 2001
775
8
318
Hello,

It used to be possible to manually flush (clear) the disk usage cache in cpanel. There was a "Clear File Usage Cache" option in the Disk Usage page.

I am not longer seeing this ability. Has it moved somewhere else, or is it gone?

Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

This option is no longer available in cPanel. Are you experiencing consistent inaccurate disk space usage reports?

Thank you.
 

electric

Well-Known Member
Nov 5, 2001
775
8
318
This option is no longer available in cPanel. Are you experiencing consist inaccurate disk space usage reports?
Well, the problem is that (generally) when someone visits the Disk Usage utility, it is because they have a problem with disk space. So they use the utility to figure out where the disk usage is high, then delete a few files, and now they want to see if the problem is fixed....

... but cpanel is "stuck" on the cached disk usage amount and still shows the original disk usage even though they have removed some files.

Previously, the customer could clear the disk usage cache and then they would see the new amount, and the go back to the beginning if more disk space needs to be freed. Now, however, there is no way for the customer to clear the cache so they can see the new disk usage amount, after they have removed some files.

I hope that makes sense and explains the problem?

It would be nice to see the old clear disk usage cache button back. Was it removed for any particular reason?

Thanks.
 

electric

Well-Known Member
Nov 5, 2001
775
8
318
As I say every time someone from cpanel says I should open a feature request...

Go for it. You work for cpanel. If you think this "please put back the useful feature you took away" feature request would be beneficial for the company you work for... then go for it.

Making me, your customer who is paying to use your software, spend my time and effort to improve your software isn't what I call super customer friendly.

So go ahead, show me you care about my business.

Thanks.
 
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