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where is spambox clear/delete button?

Discussion in 'General Discussion' started by boatdesign, Mar 8, 2008.

  1. boatdesign

    boatdesign Well-Known Member

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    I'm running the latest stable version of cpanel. I have spamassassin enabled and have a spambox enabled (which is visible under squirrelmail and contains a few thousand messages.)

    Today when I logged in to cpanel to clear my spamassassin spambox, I clicked the spamassassin icon but there is no reference to the spambox - I could have sworn this was where the delete/clear spambox option was in the past, but no reference to it there, also no reference under the email accounts page, etc. Where has this option moved to clear the contents of spambox?
     
  2. boatdesign

    boatdesign Well-Known Member

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    Anybody? Is there no such thing as an "empty" button for the spambox now? Did I just imagine this as a button that used to appear in cpanel?
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    That functionality is still in cPanel.

    Are you sure that in WHM -> Server Configuration -> Tweak Settings -> Mail that SpamAssassin Spam Box delivery for messages marked as spam (user configurable) is checked?
     
  4. mealto

    mealto Well-Known Member

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    Once that box is checked, will spam assassin dump all spam into a universal box for all domains / accounts on the server? Or within each individual account?

    And where would one go and delete the spam box?
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    By default, SpamBox will be disabled for all accounts if you enable it in Tweak Settings. Each email account will have its own "Spam Box", but the cPanel user can go in and clear and configure the SpamBox by going to cPanel -> Mail -> SpamAssassin.

    If it is enabled by the user, the spam will go to their "spam" folder in Webmail and IMAP. Since POP3 does not support folders, you will need to configure your mail client the same as you would for your mail account, except for this "new" account, you would tell your client that the username is user@domain/spam where user is the pop3 username and domain is the domain. You cannot access other IMAP/webmail folders using this method - only the spam folder.
     
  6. mealto

    mealto Well-Known Member

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    ok thank David. We have enabled the spambox in WHM & cPanel but am still having trouble as to how to access this folder using Horde.

    Would we go to the Horde login page and type in?

    ID: user@domain.com/spam

    Would we:

    1. Replace user with cpanel account name?
    2. What is the password?

    Thanks so much.
     
  7. boatdesign

    boatdesign Well-Known Member

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    Thank you - that was it. When I upgraded servers I thought I carefully copied over each and every setting, but somehow that box was in fact unchecked on the new server; the spambox was being used, but no button in cpanel to empty it because that option was off in whm. Many thanks.
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    No, user@domain.com/spam is only used for POP3 - simply use username@domain.com for IMAP and Webmail and once logged in check your spam folder.
     
  9. mealto

    mealto Well-Known Member

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    Sorry about the noob moment here. It's still not working.

    1. WHM spam box setting is set to ON as per your instructions.
    2. "Spam Box is currently Enabled" inside cPanel.
    3. Log in using Webmail icon in cpanel so this should get inside the default user account
    4. I do see a few other email accounts inside the Inbox. Can you tell us why some email accounts (and not others) show up in this account?
    5. But I still do not see a spam folder. Clicked on the folder option and again, see Sent, Trash, other email accounts but no spam folder. Any ideas?
     
  10. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Are you using Horde or Squirrelmail?
     
  11. mealto

    mealto Well-Known Member

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    Horde and Nutsmail (added after the server was setup). I believe Nutsmail is just squirrelmail but skinned differently.
     
  12. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    In Horde, you should automatically see the spam folder.

    In Squirrelmail, you may need to "subscribe" to the spam folder to see it.
     
  13. mealto

    mealto Well-Known Member

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    At this moment, I am logging in to cPanel, then clicking on webmail to access the default email account using Horde and I am not seeing any spam folder. Where else can I access it?
     
  14. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You are clicking the plus (+) sign next to Mail, correct?
     
  15. mealto

    mealto Well-Known Member

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    Yes, once inside Horde, after clicking on the (+) sign next to mail, I see New Message, Search, Inbox, a couple of email accounts, courierimapsubscribe, Sent, Trash, Filters. But no spam filter.

    Any ideas?
     
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