where is the users crons located

That is where they are stored.

 

Then there are no crontab entries for the account.

 

You can run commands like this if you need to see more via ssh:

HTML:

# cd /home

# for I in *; do echo "Crontab of $I"; crontab -l -u $I; done > crontab.log

# cat crontab.log

Hope this helps and anyone else , where this makes a log file and then you can view it via cat or simply use Winscp and download it to your desktop and view it from there if you are not too familiar with all the command lines

 

I am looking for var/spool/cron and can't see it anywhere, I have a cron command set but it isn't working....I am confused, I don't have shell access so can't even run a line.

 

Then I asume you are an end-user? If so, you need to speak to your web hosting provider.