The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

where to submit issues?

Discussion in 'General Discussion' started by JamieD, Jun 17, 2007.

  1. JamieD

    JamieD Well-Known Member

    Joined:
    Sep 3, 2003
    Messages:
    58
    Likes Received:
    0
    Trophy Points:
    6
    I have a few issues with cPanel that I would like to communicate with cPanel about. They are not strictly bugs and are not support issues either. One such issue is with the new cPanel 11 addon domains DocumentRoot. Currently if the DocumentRoot path contains any symlinks the absolute path will replace the path entered, not the path with the symlinks in.

    With cPanel introducing ruby on rails support very soon this is going to cause big problems for people using capistrano to deploy their rails applications as this make heavy use of symlinks in the DocumentRoot path.

    I have submitted this as a support ticket, which seams like the wrong place, and been told that this is just the way cPanel works. It's not a bug report either IMO, it also does not seam like a feature request as this is just a small alteration of an existing feaure.

    My question is where would be the best place to submit these type of requests to cPanel?

    Thanks
     
  2. eNetHosts

    eNetHosts Well-Known Member

    Joined:
    Apr 21, 2007
    Messages:
    195
    Likes Received:
    0
    Trophy Points:
    16
    You could always just ask us lot, we have a tendancy to point in the right direction. ;)
     
  3. ericgregory

    ericgregory Well-Known Member
    PartnerNOC

    Joined:
    Nov 27, 2002
    Messages:
    124
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Pennsylvania
    cPanel Access Level:
    DataCenter Provider
    Would you happen to have the ticket number for what you sent in?
     
Loading...

Share This Page