Which A record do I need to change?

Ericop

Registered
Apr 28, 2016
1
0
1
Belgium
cPanel Access Level
Reseller Owner
Hi,
I have a reseller account and a customer of mine recently moved to my domain.
Now the thing is that their website is hosted somewhere else and their webdevelloper asked me to add an A record that points to their server. He provided an ip address.
So, I control the domain name and client has his e-mail hosted with me. Website is hosted elsewhere.
Now what exactly do I need to edit in the DNS editor to make this happen?

See the picture, this is how it looks like right now. the 1.2.3.4 address is where the website is hosted. The 5.6.7.8 is where my reseller account is and where e-mail from customer is hosted. Problem is that with this setting, website works, but e-mail via pop3 not. Error that domain cannot be found.

Thx for any help.

Eric, Brussels, Belgium

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Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello :)

You should modify the "A" record for the domain name so that it points to the remote server IP address. Also, ensure that "Email Routing" is configured to "Local Mail Exchanger" if the email is handled by the local cPanel server.

Thank you.