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Which A record do I need to change?

Discussion in 'Bind/DNS/Nameserver' started by Ericop, Apr 28, 2016.

  1. Ericop

    Ericop Registered

    Apr 28, 2016
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    Reseller Owner
    I have a reseller account and a customer of mine recently moved to my domain.
    Now the thing is that their website is hosted somewhere else and their webdevelloper asked me to add an A record that points to their server. He provided an ip address.
    So, I control the domain name and client has his e-mail hosted with me. Website is hosted elsewhere.
    Now what exactly do I need to edit in the DNS editor to make this happen?

    See the picture, this is how it looks like right now. the address is where the website is hosted. The is where my reseller account is and where e-mail from customer is hosted. Problem is that with this setting, website works, but e-mail via pop3 not. Error that domain cannot be found.

    Thx for any help.

    Eric, Brussels, Belgium

    #1 Ericop, Apr 28, 2016
    Last edited by a moderator: Apr 28, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    You should modify the "A" record for the domain name so that it points to the remote server IP address. Also, ensure that "Email Routing" is configured to "Local Mail Exchanger" if the email is handled by the local cPanel server.

    Thank you.
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