Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Whitelist Not Applying?

Discussion in 'E-mail Discussions' started by WendyMeow, Mar 23, 2018.

Tags:
  1. WendyMeow

    WendyMeow Registered

    Joined:
    Mar 23, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Florida
    cPanel Access Level:
    Website Owner
    I have added an email exactly as it is and with the * before the @ sign on the SpamAssassin's whitelist and on the horde's whitelist. I have closed down everything and reopened it and still no luck.

    Any suggestions?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Can you let us know the corresponding entry in /var/log/exim_mainlog after enabling the rule? EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Please report this issue to your web hosting provider for assistance if you do not have root access to the server.

    Thank you.
     
Loading...

Share This Page