The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Whitelist problem

Discussion in 'E-mail Discussions' started by Zabidin, Jun 15, 2017.

Tags:
  1. Zabidin

    Zabidin Well-Known Member

    Joined:
    Jan 6, 2016
    Messages:
    48
    Likes Received:
    4
    Trophy Points:
    8
    Location:
    Malaysia
    cPanel Access Level:
    Root Administrator
    Hi,

    One of our client having problem receive email. The email mask as spam. So we put the domain recipient in whitelist under client account.

    But today we are getting same error that user cannot receive email from the domain white list. Client said email address is exist. Here is header:

    - Removed -

    Please assist.

    Thanks.
     
    #1 Zabidin, Jun 15, 2017
    Last edited by a moderator: Jun 15, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,958
    Likes Received:
    1,274
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you let us know the entry from /var/log/exim_mainlog for an affected message? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    You can find the message ID in the message header. Ensure to remove any actual domain names or IP addresses in the output, and to place the output in CODE tags.

    Thank you.
     
  3. Zabidin

    Zabidin Well-Known Member

    Joined:
    Jan 6, 2016
    Messages:
    48
    Likes Received:
    4
    Trophy Points:
    8
    Location:
    Malaysia
    cPanel Access Level:
    Root Administrator
    This is result:
    Code:
    [root@mymail ~]# exigrep 1dLfiU-00069E-N4 /var/log/exim_mainlog
    2017-06-16 09:06:26 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1dLfiU-00069E-N4
    
    2017-06-16 09:06:26 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1dLfiU-00069E-N4
    
    2017-06-16 09:06:26 1dLfiU-00069E-N4 <= admin1@domain.com.my H=(mymail.domain.com.my) [::1]:45508 P=esmtpa A=dovecot_login:admin1@domain.com.my S=803 id=dcc0b5baa7cec56832ee2a2dccc947a5.squirrel@mymail.domain.com.my T="Testing" for apache@mywavesuite1.biz
    2017-06-16 09:06:26 1dLfiU-00069E-N4 ** apache@domain.biz: Unrouteable address
    2017-06-16 09:06:26 1dLfiU-00069E-N4 Completed
    
    2017-06-16 09:06:26 1dLfiU-00069J-Sr <= <> R=1dLfiU-00069E-N4 U=mailnull P=local S=2059 T="Mail delivery failed: returning message to sender" for admin1@domain.com.my
    2017-06-16 09:06:27 1dLfiU-00069J-Sr => admin1 <admin1@domain.com.my> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <admin1@domain.com.my> me50OxIvQ1kERwAATwd89Q Saved"
    2017-06-16 09:06:27 1dLfiU-00069J-Sr Completed
    
     
    #3 Zabidin, Jun 15, 2017
    Last edited by a moderator: Jun 16, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,958
    Likes Received:
    1,274
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    This indicates the email address in-question does not actually exist. Is "apache@domain.biz" an email account you host on the cPanel server?

    Thank you.
     
Loading...

Share This Page