Whitelist problem

[Zabidin]

Hi,

One of our client having problem receive email. The email mask as spam. So we put the domain recipient in whitelist under client account.

But today we are getting same error that user cannot receive email from the domain white list. Client said email address is exist. Here is header:

- Removed -

Please assist.

Thanks.

 

[cPanelMichael]

Hello,

Could you let us know the entry from /var/log/exim_mainlog for an affected message? EX:

exigrep MSGID /var/log/exim_mainlog

You can find the message ID in the message header. Ensure to remove any actual domain names or IP addresses in the output, and to place the output in CODE tags.

Thank you.

 

[Zabidin]

Hello,

Could you let us know the entry from /var/log/exim_mainlog for an affected message? EX:

exigrep MSGID /var/log/exim_mainlog

You can find the message ID in the message header. Ensure to remove any actual domain names or IP addresses in the output, and to place the output in CODE tags.

Thank you.

This is result:

[[email protected] ~]# exigrep 1dLfiU-00069E-N4 /var/log/exim_mainlog
2017-06-16 09:06:26 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1dLfiU-00069E-N4

2017-06-16 09:06:26 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1dLfiU-00069E-N4

2017-06-16 09:06:26 1dLfiU-00069E-N4 <= [email protected] H=(mymail.domain.com.my) [::1]:45508 P=esmtpa A=dovecot_login:[email protected] S=803 [email protected]y T="Testing" for [email protected]
2017-06-16 09:06:26 1dLfiU-00069E-N4 ** [email protected]: Unrouteable address
2017-06-16 09:06:26 1dLfiU-00069E-N4 Completed

2017-06-16 09:06:26 1dLfiU-00069J-Sr <= <> R=1dLfiU-00069E-N4 U=mailnull P=local S=2059 T="Mail delivery failed: returning message to sender" for [email protected]
2017-06-16 09:06:27 1dLfiU-00069J-Sr => admin1 <[email protected]> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <[email protected]> me50OxIvQ1kERwAATwd89Q Saved"
2017-06-16 09:06:27 1dLfiU-00069J-Sr Completed

 

[cPanelMichael]

2017-06-16 09:06:26 1dLfiU-00069E-N4 ** [email protected]: Unrouteable address

Hello,

This indicates the email address in-question does not actually exist. Is "[email protected]" an email account you host on the cPanel server?

Thank you.