crazyaboutlinux

Well-Known Member
Nov 3, 2007
939
1
66
Hi,

WHM 11.30 OR + has many bugs recently i encountered 3 different issues on my 2 different server where recently cPanel/WHM updates 11.30 +

Server 1. WHM 11.30.0 (build 26)
Problem : email account has been deleted automatically from 2 domains & when i try to create the same it gives the error.

Error
No such file or directory: /home/domain/etc/domain.com/passwd passwd

Server 2 .WHM 11.30.0 (build 21)

Problem : All clients are complaining that they are not able to send email from email client & getting the error

email has been rejected Invalid HELO see RFC2821 4.1.1.1 (ISP).'
AND

Task '[email protected] - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: ???.???.????'

Task '[email protected] - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
2nd issue in the same Server 2 .WHM 11.30.0 (build 21)
In a xyz.com cPanel account we gave 5 Email Id creation limit & i have seen 183 odd email id created. I have asked our client but he did not created.e-c.jpg

How it is possible ??

cPanel folks kindly look into this issue, & give a suggestion what should i do now ???
 

Infopro

Well-Known Member
May 20, 2003
17,113
511
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
...

cPanel folks kindly look into this issue, & give a suggestion what should i do now ???

There is a link at top of every page on these forums titled Bugs. It is important that you kindly report these so that cPanel is aware of them as soon as possible. If you're looking for suggestions on what to do now, that would be it, report the Bugs.

GL! I'm sure they can get this sorted for you.
 

crazyaboutlinux

Well-Known Member
Nov 3, 2007
939
1
66
Another error

The following recipient(s) cannot be reached:

503 Valid RCPT command must precede DATA
How suddenly "My Server Requires authentication" gets unchecked from email client. ???

our clients are asking how it got unchecked itself ?? as it was already checked ??

This is a really bad news for us. :( :( :( :(
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
cPanel cannot change the settings in a remote email client on a customer's system. That is physically not possible for the program to do. If the setting was not checked on any user's system, it was probably not checked originally and only now is causing an issue by not being checked.
 

crazyaboutlinux

Well-Known Member
Nov 3, 2007
939
1
66
then why all our clients are getting the same error "503 Valid RCPT command must precede DATA " on their email client after cPanel updates ?? while it was working fine before ???

how can i sorted out this error "
503 Valid RCPT command must precede DATA" once for all ??

does anyone facing these problems ?? Please update here so that cPanel team can take a look deeply for this tier
 
Last edited:

sampride

Active Member
Jul 8, 2005
25
0
151
Same sending mail problem here. We have to disable this checking in Exim configuration.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
then why all our clients are getting the same error "503 Valid RCPT command must precede DATA " on their email client after cPanel updates ?? while it was working fine before ???
You've posted on another thread where this was discussed already as to why it happens:

http://forums.cpanel.net/f43/exim-problem-198542.html

Please keep issues set to one thread rather than cross posting multiple locations about the same issue.