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WHM 11.34 - Failing cPanel Create FTP Account with "Iberian Spanish" locale

Discussion in 'General Discussion' started by tecnotronico, Oct 17, 2012.

  1. tecnotronico

    tecnotronico Active Member

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    Fellows,

    Yesterday we have updated the majority of our servers to WHM 11.34.0 and now we have a problem with the “Iberian Spanish” locale.

    All of our cPanel accounts were using the “Iberian Spanish” locale. Then, after the WHM update, the cPanel functionality to Create FTP Accounts starts failing.

    We couldn’t create FTP accounts since once into the “FTP Accounts” screen, the Password Generator doesn’t shows the pop up window and if you write the password manually, the button to create the FTP account does nothing, so the FTP account can’t be created. Besides, the Help Popup info called by the (?) link doesn’t shows anything.

    The rare thing is that if you try to Create Email Accounts all works fine including the Password Generator.

    So, to temporary fix the situation, we changed all the accounts to use the “Spanish” locale instead of the “Spanish Iberian” locale and now we are able to create FTP accounts, however, the “Spanish” locale doesn’t translate the phrases as we need but the “Iberian Spanish” locale, that’s the reason why we really want to use the “Iberian Spanish” locale.

    Somebody knows why it happens and how to fix it?

    Thanks in advance for your much appreciated prompt support.

    Daniel
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: WHM 11.34 - Failing cPanel Create FTP Account with "Iberian Spanish" lo

    I would suggest opening a ticket about this one: http://go.cpanel.net/bugs
     
  3. tecnotronico

    tecnotronico Active Member

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    Re: WHM 11.34 - Failing cPanel Create FTP Account with "Iberian Spanish" lo

    I just created the support ticket.
     
  4. tecnotronico

    tecnotronico Active Member

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    Re: WHM 11.34 - Failing cPanel Create FTP Account with "Iberian Spanish" lo

    This is the answer from cPanel:

    Hi Daniel,

    I have discovered the problem. The Iberian Spanish translation contains literal backslash \ and quote " characters which do not appear in the root (English) translation. You can see the problem easily by navigating to WHM >> Edit a Locale >> Bulk Editor and then searching for "validation_directory_paths" where you will see the following (see screenshot):
    - - - - - - - - - - - - - - - - - - - - - - - - -
    Key: validation_directory_paths
    English Value: Directory paths cannot be empty or contain<br />the following characters: \ ? % * : | &quot; &lt; &gt;
    Value:
    Los caminos de directorio no pueden estar vacíos o contener<br />los siguientes carácteres: \ ? % * : | " &lt; &gt;
    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

    I used this editor to change \ to \ and " to &quot; and now FTP account creation works correctly without the javascript error that was preventing form submission.

    I will look into this problem to confirm that it is a general bug and update this ticket with my findings.

    Cheers,

    --
    Brian Warren
    Bilingual Technical Analyst
    Soporte Tecnico de cPanel
    cPanel Inc.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: WHM 11.34 - Failing cPanel Create FTP Account with "Iberian Spanish" lo

    Good news then! Thanks for opening the ticket.
     
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