WHM 11.44 Upgrade Issue with Remote MySQL

[jamesterror]

Hi,

Our Web Server has tried to upgrade to WHM 11.44 but failed and is showing the yellow error box message in WHM stating that "The last attempt to update cPanel & WHM was blocked. " - "Please correct these issues and rerun updates.
fatal: Newer releases of cPanel & WHM are not compatible with your MySQL version: 5.1. Upgrade your MySQL server to a version greater or equal to 5.5".

Our MySQL server has updated fine - and is running MySQL 5.5.

Is there an easy fix for how we resolve this on our main Web Server?

Would it be correct to edit /var/cpanel/cpanel.config and change it to mysql-version=5.5 ?

Thanks!
James

 

[cPanelMichael]

Hello

If you are seeing that warning message, then it means that MySQL did not upgrade successfully. Please post the output from:

mysql -V
rpm -qa|grep MySQL
grep mysql-version /var/cpanel/cpanel.config

Thank you.

 

[jamesterror]

Hey Michael,

Thanks for your reply

Seems you are right, our MySQL on the Web Server is 5.1, however we have Remote MySQL setup - hence my confusion.

The Web Server -

mysql -V
mysql  Ver 14.14 Distrib 5.1.73, for unknown-linux-gnu (x86_64) using readline 5.1

rpm -qa|grep MySQL
MySQL51-server-5.1.73-1.cp1136
MySQL51-devel-5.1.73-1.cp1136
cpanel-perl-514-MySQL-Diff-0.43-1.cp1136
MySQL51-test-5.1.73-1.cp1136
MySQL51-shared-5.1.73-1.cp1136
MySQL51-client-5.1.73-1.cp1136

grep mysql-version /var/cpanel/cpanel.config
mysql-version=5.1

The MySQL server -

mysql -V
mysql  Ver 14.14 Distrib 5.5.37, for Linux (x86_64) using readline 5.1

rpm -qa|grep MySQL

MySQL55-client-5.5.37-1.cp1136
MySQL55-devel-5.5.37-1.cp1136
MySQL55-shared-5.5.37-1.cp1136
MySQL55-server-5.5.37-1.cp1136
cpanel-perl-514-MySQL-Diff-0.43-2.cp1136
MySQL55-test-5.5.37-1.cp1136

grep mysql-version /var/cpanel/cpanel.config
mysql-version=5.5

 

[cPanelMichael]

Please ensure you update your local installation of MySQL to version 5.5. You can always disable it after the update if you are not using the local installation, but a MySQL 5.1 installation will prevent cPanel updates to version 11.44.

Thank you.

 

[jamesterror]

Hi Michael,

Thanks for clarifying - the option via WHM only allows for the remote MySQL service to be upgraded so I assume we need to run this update via SSH. Is there any documentation on this?

Thanks,
James

 

[cPanelMichael]

I suggest opening a support ticket so we can take a closer look. We may need to open an internal case to address this issue. Please post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[jamesterror]

Hi Michael,

Request id is: 5049191

Thanks,
James

 

[cPanelPeter]

Hello James,

Thank you. We've confirmed that the following steps seem to fix this issue when you have both a local and remote set up of MySQL running.

1) Set mysql_version=5.5 in /var/cpanel/cpanel.config
2) Run /scripts/check_cpanel_rpms --fix
3) Run EasyApache to get PHP linked with the new MySQL client libs
4) Run /scripts/upcp --force to update to 11.44

 

[jamesterror]

Hi Peter,

Thanks - yes that is correct.

All resolved, thank you to cPanel for the quick assistance solving this.

Regards,
James