WHM 11 Issue with Service Status

Tina

Well-Known Member
Jan 27, 2003
63
0
156
WHM >> Server Status >> Service Status

cpsrvd up
lfd up
Server Load 0.00 (4 cpus)
Memory Used x.x %
Swap Used x.x %
Disk /dev/sda1 (/) x.x %

That's it. Can not see HTTP, EXIM, POP, NAMED, MYSQL etc....


Brand new machine:
WHM 11.1.0 cPanel 11.4.19-C14378
CENTOS Enterprise 4.5 i686 - WHM X v3.1.0


Transferring accounts from:
WHM 10.8.0 cPanel 10.9.1-S14304
CentOS 3.1 i686 - WHM X v3.1.0




~tina
 

Tina

Well-Known Member
Jan 27, 2003
63
0
156
Hi Sam,

Yes, I just checked and they are all double-checked in Service Manager.

~tina
 

fcitrolo

Active Member
Dec 31, 2003
26
0
151
We have been having the same problem which started two nights ago.

This is happening on three different servers.

Two running:
WHM 11.2.0 cPanel 11.6.0-R15076
CENTOS Enterprise 4.5 i686 - WHM X v3.1.0

The other:
WHM 11.2.0 cPanel 11.8.0-C15921
FEDORA 5 i686 - WHM X v3.1.0

Many of the service features are double checked but only these are showing under service status:

Server Load x.xx (2 cpus)
Memory Used xx.x %
Swap Used x.xx %
Disk /dev/md1 (/tmp) x %
Disk /dev/md2 (/boot) x %
Disk /dev/md0 (/) x %

Anyone else having this problem? And how do we fix it?:confused:
 

Todd Mitchell

Well-Known Member
Staff member
Nov 13, 2006
301
1
243
Houston, TX
Go into the Service manager and click save to be sure the settings are saved properly.

Also may want to restart chksrvd (/etc/init.d/chksrvd restart) to reload the config.

If this doesn't resolve it, please submit a ticket so we can look a little further into this.
 

AussieHQ-Shaun

Registered
Oct 20, 2005
1
0
151
We had the same problem on servers of ours that auto update.

Two nights ago all the services disappeared from the service status page, and chkservd was not monitoring them correctly.

After last night's updates they're all back.
 

cix

Well-Known Member
Nov 6, 2003
74
0
156
Same problem

We are with the same problem. Since two nights, the cpanel updates brokes chkservd even with the monitor boxes ticked. But we have many servers with the same problem yet, and we cant check on many servers to see if ALL are with the problem.

We need a better solution.
 

Todd Mitchell

Well-Known Member
Staff member
Nov 13, 2006
301
1
243
Houston, TX
It's probably best to submit a ticket with LayeredTech and ask them to relay the information to us in a support ticket, that way it follows the correct channels.
 

Todd Mitchell

Well-Known Member
Staff member
Nov 13, 2006
301
1
243
Houston, TX
It looks like an update then a manual restart of chksrvd resolves this.

The update may not be needed, however I recommend running '/scripts/upcp --force' then restart chksrvd using '/etc/init.d/chksrvd restart' and the services should reappear.
 

cix

Well-Known Member
Nov 6, 2003
74
0
156
It looks like an update then a manual restart of chksrvd resolves this.

The update may not be needed, however I recommend running '/scripts/upcp --force' then restart chksrvd using '/etc/init.d/chksrvd restart' and the services should reappear.
Hello,
I did exactly what you suggest on another server with the problem, but didnt works.


Another thing I saw is many servers that I´m trying to upcp --force I receive this message:

[[email protected] ~]# /scripts/upcp --force; /etc/init.d/chkservd restart

cPanel Update (upcp) is already running. Please wait for the previous upcp to complete, or kill off all upcp processes and try again. You may wish to use '--force'
 
Last edited:

Todd Mitchell

Well-Known Member
Staff member
Nov 13, 2006
301
1
243
Houston, TX
Run:
Code:
ps aux | grep Update
Kill the reported Update processes

Then run:
Code:
/scripts/upcp --force
Go into Service Manager, click save, then run:
Code:
/etc/init.d/chkservd restart
Try this method. Seems to resolve it on all servers i've tested with.
 
Last edited:

cix

Well-Known Member
Nov 6, 2003
74
0
156
Run:
Code:
ps aux | grep Update
Kill the reported Update processes

Then run:
Code:
/scripts/upcp --force
Go into Service Manager, click save, then run:
Code:
/etc/init.d/chksrvd restart
Try this method. Seems to resolve it on all servers i've tested with.
Ok,

Go into Service Manager, click save, then run:
Code:
/etc/init.d/chksrvd restart
This part is essential to fix the problem 'Go into service manager and save!'

Code:
/etc/init.d/chksrvd restart
I guess you mean chkservd, as chksrvd doesnt exists.

Thanks
 

petfut

Well-Known Member
Feb 14, 2005
60
0
156
I had the same problem, it was because automatic upcp hung, killing it and running forced did the trick. Check also that your exim is working, I had problems with that too.
 

cix

Well-Known Member
Nov 6, 2003
74
0
156
I had the same problem, it was because automatic upcp hung, killing it and running forced did the trick. Check also that your exim is working, I had problems with that too.
Yes, exactly. This was the issue (i got many servers with upcp freezed) and I need to kill and run with --force parameter.
 

chaloupe

Well-Known Member
Mar 17, 2006
54
0
156
Dieppe, NB, Canada
It did work for me also on two different server.

Should Automatic update of cPanel be on:

STABLE tree
RELEASE tree or
CURRENT tree?
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
It did work for me also on two different server.

Should Automatic update of cPanel be on:

STABLE tree
RELEASE tree or
CURRENT tree?
The default is RELEASE. Current is a little less stable, but still production-worthy and is the first production-worthy build to receive new features (once they've graduated from our EDGE build). STABLE is more stable than RELEASE, rarely receives updates (relatively speaking) and is the last to receive any new features. As a result, it tends to be a little behind the curve in functionality in exchange for software stability.