WHM 70.0.44 You must reboot the server to apply kernel updates

[gfserver]

Hello, I updated kernel (yum -y update) and I'm getting the banner "You must reboot the server to apply kernel updates" in my WHM/cPanel 70.0.44.

When I do a graceful reboot the system is not booting, I have to stop it via proxmox, start it again and select the second kernel in the console because if I select the first one the console indicates Kernel Panic.

Also I'm getting this in my email:

"The system kernel is at version “3.10.0-862.2.3.el7.x86_64”, but the system is configured to boot version “3.10.0-862.3.2.el7.x86_64”. Reboot the system. If the problem persists, check the GRUB boot configuration. "

I'm using KernelCare Free

Here I post some command outputs:

yum update kernel
Loaded plugins: fastestmirror, universal-hooks
Loading mirror speeds from cached hostfile
epel/x86_64/metalink                                                                                                                         |  19 kB  00:00:00
 * EA4: 50.115.17.252
 * cpanel-addons-production-feed: 50.115.17.252
 * base: mirror.es.its.nyu.edu
 * epel: mirror.compevo.com
 * extras: repos-va.psychz.net
 * updates: mirror.compevo.com
EA4                                                                                                                                          | 2.9 kB  00:00:00
cpanel-addons-production-feed                                                                                                                | 2.9 kB  00:00:00
MariaDB101                                                                                                                                   | 2.9 kB  00:00:00
base                                                                                                                                         | 3.6 kB  00:00:00
cpanel-plugins                                                                                                                               | 2.9 kB  00:00:00
extras                                                                                                                                       | 3.4 kB  00:00:00
kernelcare                                                                                                                                   | 2.6 kB  00:00:00
nginx                                                                                                                                        | 2.9 kB  00:00:00
updates                                                                                                                                      | 3.4 kB  00:00:00
varnishcache_varnish5/x86_64/signature                                                                                                       |  836 B  00:00:00
varnishcache_varnish5/x86_64/signature                                                                                                       | 1.0 kB  00:00:00 !!!
varnishcache_varnish5-source/signature                                                                                                       |  836 B  00:00:00
varnishcache_varnish5-source/signature                                                                                                       | 1.0 kB  00:00:00 !!!
No packages marked for update


--------------------------------------

 /usr/local/cpanel/3rdparty/bin/perl -e 'use Cpanel::Kernel::Status; use Data::Dumper; my $kernel = Cpanel::Kernel::Status::kernel_status(); print Dumper \$kernel;'
$VAR1 = \{
            'running_version' => '3.10.0-862.2.3.el7.x86_64',
            'reboot_required' => 1,
            'has_kernelcare' => 0,
            'boot_version' => '3.10.0-862.3.2.el7.x86_64'
          };

----------------------------------------

 /usr/bin/kcarectl --info
kpatch-state: patch is applied
kpatch-for: Linux version 3.10.0-862.2.3.el7.x86_64 ([email protected]) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-28) (GCC) ) #1 SMP Wed May 9 18:05:47 UTC 2018
kpatch-build-time: Tue May 15 03:06:59 2018
kpatch-description: 1-free;

-----------------------------------------
 uname -r
3.10.0-862.2.3.el7.x86_64
-----------------------------------------

Any ideas please?

How can I get rid of this?

Thanks!

 

[cPanelLauren]

Hi @gfserver

This is occurring because you're not booting into the newest kernel. I think ultimately you'll need to address the cause of the kernel panic before you'll stop seeing this. dmesg and /var/log/messages should be pretty useful in assisting with this but ultimately I would suggest contacting your provider or system administrator for this. If you don't have a system administrator you might find one here: Resources | cPanel Forums


Thanks!

 

[gfserver]

Hello @cPanelLauren , thanks very much for your answer.

I really don't know what to do, how to reboot with the right kernel version and I don't have a system administrator.

I checked /var/log/dmesg and I can't find anything to work around.

What about "check the GRUB boot configuration"?

Is there a way to move the right kernel version to default?

As I can see here:

'running_version' => '3.10.0-862.2.3.el7.x86_64',
'reboot_required' => 1,
'has_kernelcare' => 0,
'boot_version' => '3.10.0-862.3.2.el7.x86_64'

The runing version and the boot version are different.

Thanks !

 

[cPanelLauren]

Hi @gfserver

I don't think the issue is the boot order, the problem is the server is attempting to boot into the correct (new) kernel and it's starting a kernel panic. That's also why you have the discrepancy between boot version and running version. If you're not able to identify the error in dmesg or /var/log/messages you need qualified assistance with this in order to get it resolved. I understand you don't currently have a system administrator, if your provider offers support this would be something that would be best handled by them.


Thanks!

 

[gfserver]

Hello @cPanelLauren , thanks very much

I will contact my data center

Kind regards

 

[cPanelLauren]

Hi @gfserver

Great, please let us know the outcome once you have more information!


Thanks!

 

[gfserver]

Sure!, thanks!