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WHM Account Creation

Discussion in 'General Discussion' started by Andy Fernandez, Jun 19, 2016.

  1. Andy Fernandez

    Andy Fernandez Registered

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    Im having an issue when creating cpanel account in WHM, it give me like 6 errors and on the log file it says The system failed to set permissions to /usr/home/.cpanel. The Operation is not supported. Note Im using a secondary volume that is a Google Cloud Bucket mounted through gcsfuse and it has write and read permissions, actually when I create account it writes everything but for some reason when it gets to set permissions it stuck there and thats the error log. Thanks
     
  2. Ameya Barwe

    Ameya Barwe Well-Known Member

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    Hi,

    Fire this command on the server :- tail -f /usr/local/cpanel/logs/error_log

    Then try to create an account through WHM and paste here logs to assist further with your issue. :)
     
  3. twhiting9275

    twhiting9275 Well-Known Member

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    This is probably something you'll need a ticket for, due to the customization of things.
    Most likely they'll tell you that this isn't supported unfortunately.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you provide some more information about your filesystem environment? In particular, the output from the "mount" command might help us to verify if you are using a supported filesystem.

    Thank you.
     
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