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WHM Account Packages disappeared

Discussion in 'General Discussion' started by zaher, Oct 8, 2014.

  1. zaher

    zaher Active Member

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    Hello,

    I had created some Account Packages some time ago through WHM and multiple accounts are assigned to use them.
    I was trying to create an account now, and when trying to "Choose a Package", I found that the list is empty.

    If I go to accounts list and look at the package column i can see the name of the previously created package.
    If i go to Delete Package, or Edit Package, I find nothing.

    Thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Check to see if the packages exist in:

    /var/cpanel/packages/

    Are you sure you have logged in as "root" and not as a reseller?

    Thank you.
     
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  3. zaher

    zaher Active Member

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    Thanks Michael,

    No there are no files there except dir extensions.
    I am definitely logging in as root.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    It's likely the packages were manually deleted at some point if they do not exist in /var/cpanel/packages/. You will need to recreate the packages if you have no backup of that directory.

    Thank you.
     
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