WHM Account Packages disappeared

zaher

Active Member
Jul 2, 2014
37
0
6
cPanel Access Level
Root Administrator
Hello,

I had created some Account Packages some time ago through WHM and multiple accounts are assigned to use them.
I was trying to create an account now, and when trying to "Choose a Package", I found that the list is empty.

If I go to accounts list and look at the package column i can see the name of the previously created package.
If i go to Delete Package, or Edit Package, I find nothing.

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello :)

Check to see if the packages exist in:

/var/cpanel/packages/

Are you sure you have logged in as "root" and not as a reseller?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
It's likely the packages were manually deleted at some point if they do not exist in /var/cpanel/packages/. You will need to recreate the packages if you have no backup of that directory.

Thank you.