The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

WHM Account Packages disappeared

Discussion in 'General Discussion' started by zaher, Oct 8, 2014.

  1. zaher

    zaher Active Member

    Joined:
    Jul 2, 2014
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Hello,

    I had created some Account Packages some time ago through WHM and multiple accounts are assigned to use them.
    I was trying to create an account now, and when trying to "Choose a Package", I found that the list is empty.

    If I go to accounts list and look at the package column i can see the name of the previously created package.
    If i go to Delete Package, or Edit Package, I find nothing.

    Thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,684
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Check to see if the packages exist in:

    /var/cpanel/packages/

    Are you sure you have logged in as "root" and not as a reseller?

    Thank you.
     
  3. zaher

    zaher Active Member

    Joined:
    Jul 2, 2014
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Thanks Michael,

    No there are no files there except dir extensions.
    I am definitely logging in as root.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,684
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    It's likely the packages were manually deleted at some point if they do not exist in /var/cpanel/packages/. You will need to recreate the packages if you have no backup of that directory.

    Thank you.
     
Loading...

Share This Page