chasmcg

Active Member
Mar 20, 2005
26
0
151
I've had Awstats disabled for along time. Went into WHM and enabled it. Then immediately went into Cpanel Control Panel (accelerated 2) and tried to open it and got this error (see attached screenshot (I hope it's here)).

The screenshot was on the screen for just a second and then this message appeared "Secure Connection Failed

An error occurred during a connection to www.mysite.com:2083.

SSL received a record with an incorrect Message Authentication Code.

(Error code: ssl_error_bad_mac_read)"

Should I disable Awstats again? What is happening? Thanks for any help.
 

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cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
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458
cPanel Access Level
Root Administrator
The screenshot suggests that AWStats is not actually installed. Try running /scripts/upcp --force to get it installed.
 

chasmcg

Active Member
Mar 20, 2005
26
0
151
"The screenshot suggests that AWStats is not actually installed. Try running /scripts/upcp --force to get it installed."

Tried that but still getting the same error messages. Thanks for the reply.
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
"The screenshot suggests that AWStats is not actually installed. Try running /scripts/upcp --force to get it installed."

Tried that but still getting the same error messages. Thanks for the reply.
Please submit a support ticket so that we may assist with in-depth investigation; direct access will help immensely so that an accurate diagnosis can be made into why the difficulty is occurring. When available, please post your support ticket ID number.
 

Tam

Well-Known Member
Jul 31, 2004
112
10
168
The file /usr/local/cpanel/3rdparty/bin/awstats.pl needs to be chmod to 0755, that should solve the issue ;)