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WHM and cpanel are not responding

Discussion in 'General Discussion' started by jan2, Nov 24, 2005.

  1. jan2

    jan2 Member

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    Hi,
    I have no idea why, but our WHM and cpanel web access is down (it does not send any data to the browser, so it shows a "not able to show the page" or similar message).

    Which is the best way to fix this?

    I have tryed several scripts from /scripts and none has fixed nothing.

    The rest of the services are running well (httpd, etc...)

    Please, help.

    Rgards,
    Joan Condal
     
  2. webignition

    webignition Well-Known Member

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    Have you tried service cpanel restart from ssh?
     
  3. elix

    elix Well-Known Member

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    Make sure your firewall isn't blocking ports 2082, 2083, 2086, 2087, 2095, 2096.
     
  4. jan2

    jan2 Member

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    Just tried now without any luck...

    I am getting out of ideas... maybe a reinstall could solve it, but I am newbei in cpanel so I guess I have to learn how to save my customer data in order to reinstall it easylly before reinstall it.

    Thanks for your help.
     
  5. Neoboffins

    Neoboffins Member

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    In SSH, type:

    service cpanel status

    And just do a quick check to see if they are on or off. I got blocked once, but others could still view it. I believe it was a problem with my Router. Might not be the same, but worth a quick try.
     
  6. jan2

    jan2 Member

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    It is not a firewall problem and cpanel is running well as service.
    It says: "cpsrvd (pid 20858) is running..."

    Using wget I have tried to reach my https://ip:2087 and it says this:

    Unable to establish SSL connection.

    BUT my other ssl web hosted are running well, also using wget.

    I am not sure if cpanel uses same apache instance as main httpd.conf or not, but I guess not. Any idea where I can find its own httpd.conf? seems damaged.

    Thanks again for your tips.

    Regards,
    Joan Condal
     
  7. nickp666

    nickp666 Well-Known Member

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    Location:
    /dev/null
    use nmap to port scan the IP address that you are trying to connect to, it will determine which services are actually running, check to see if https is actually up
     
  8. jan2

    jan2 Member

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    Well, it has the port openned. nmap says it is opened. I think it could be a problem with ssl certificated.

    But do not worry, I could reach it using 2086 port without ssl.

    Thanks for your patiente and help.
     
  9. Izzee

    Izzee Well-Known Member

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    issue this command and all will be fine with ssl (until the next time it drops out) :rolleyes:
    /etc/rc.d/init.d/cpanel restart
     
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