WHM and CPanel login not working

[TheNowus1]

Hi together,

I am struggling.

I tried to login in WHM and also in Cpanel, the passowords and users are correct.....BUT after one login it refused my credentials.

Even when I make PW reset for Cpanel it still don´t let me in.....

And I can not write the support because for support ID I need the access to the server^^

Can someone help me out?

Best
Michael

 

[TheNowus1]

forget it.... i have a ban, after jumping on other IP Adress was resolved^^ The problem was exactly 10 inches in front of the monitor :D

 

[cPRex]

Hey there! I'm glad you were able to get that resolved!

For future reference, if you're not able to get your support ID you can still start a conversation with our team through our Customer Support through [email protected]. You'll need to manually authenticate the server, which can take more time, but it's still an option to reach us if you need to.