WHM and CPanel login not working

TheNowus1

Member
Mar 26, 2020
8
0
1
Germany
cPanel Access Level
Root Administrator
Hi together,

I am struggling.

I tried to login in WHM and also in Cpanel, the passowords and users are correct.....BUT after one login it refused my credentials.

Even when I make PW reset for Cpanel it still don´t let me in.....

And I can not write the support because for support ID I need the access to the server^^

Can someone help me out?

Best
Michael
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,360
1,632
363
cPanel Access Level
Root Administrator
Hey there! I'm glad you were able to get that resolved!

For future reference, if you're not able to get your support ID you can still start a conversation with our team through our Customer Support through [email protected]. You'll need to manually authenticate the server, which can take more time, but it's still an option to reach us if you need to.