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WHM backup failed

Discussion in 'General Discussion' started by netbody, Sep 1, 2011.

  1. netbody

    netbody Member

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    hi:
    I have 2 server, and I used the WHM remote FTP backup my sites among them more then 9 months, and i used weekly(4 days in a week,M,W,F,S) backup before has no problem, but 5 days ago, i decided to change to daily back up, but I can not success make any change(not even change back to weekly) , now i don't have backup for 5 days it showed the following after i configure the backup section in WHM.



    Backup configuration has been saved

    No backup directory provided.
    Backup has been disabled to prevent file loss...



    can someone tell me what to do? :confused:
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Please list what you have entered for the following options in "WHM >> Backup >> Configure Backup":

    FTP Backup Directory
    Backup Destination

    Thank you.
     
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  3. netbody

    netbody Member

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    pls see the attachment for that detail

    i left blank before, it works before, now i tried both(enter DIR name or blank) /home/fred/cpbackup, but both not working.
     

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  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    What is your existing cPanel version?

    Code:
    cat /usr/local/cpanel/version
    There was a bug for FTP backups (case 50496) where this occurred, but this has been fixed in 11.30.0.28 version.

    You could always try a forced cPanel update to ensure you have gotten this update:

    Code:
    /scripts/upcp --force
     
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  5. netbody

    netbody Member

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    WHM 11.30.0 (build 27)
    CENTOS 5.6 i686 standard on dedf

    i think i turned off the auto update
     
  6. netbody

    netbody Member

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    i finished the update to WHM 11.30.2 (build 1), and the bug is gone, thanks.

    Backup configuration saved!
     
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