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WHM bandwidth exceeded ???

Discussion in 'General Discussion' started by Jontxu, Sep 25, 2003.

  1. Jontxu

    Jontxu Member

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    Hi,

    Some strange thing is happening since today..

    A reseller cald me and told me that he couldn't access whm because it gave him a message like: error 509 bandwidth exceeded. This is really strange, because the account with whm is never used by the resellers. I clicked on the unsuspend bandwidth link and everything worked ok.

    A couple of hours later, another reseller told me the same thing. I followed the same procedure and everything was working for him again.

    The first client just told me that it has happened again to him so I went to the root whm to fix it again. But surprisingly, when I tried to access the root whm it was giving me the same error. Luckily enough, I got in root whm using another server IP and have unsuspended the bandwidth exceeders AGAIN.

    Is anybody facing these problems or does anybody know a solution???

    Thank you very much in advance.

    cPanel.net Support Ticket Number:
     
  2. compunet2

    compunet2 Well-Known Member

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    Try running:
    /scripts/fixquotas

    cPanel.net Support Ticket Number:
     
  3. kris1351

    kris1351 Well-Known Member

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    Same issue here. Upgraded the client and am having to run fixquotas. There should be a way to allow the client to continue going since we can bill overage.

    cPanel.net Support Ticket Number:
     
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