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/whm blank

Discussion in 'General Discussion' started by wills, Nov 12, 2009.

  1. wills

    wills Well-Known Member

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    My /whm interface is displaying a blank page. Does anyone know what I can do to troubleshoot the issue? Any pointers?
     
  2. sawbuck

    sawbuck Well-Known Member

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    What WHM version?

    Saw this problem with a recent Edge build which turned out to be a perl issue.

    Have you tried /scripts/checkperlmodules?
     
  3. camposomar

    camposomar Active Member
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    /scripts/upcp --force
     
  4. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    This may or may not be related to a very brief issue that only affected a recent EDGE build, but is fixed as of build IDs 41106 and 41121 as seen in the following change log:
    cPanel - The Leading Control Panel - Change Log (#EDGE)
    Code:
    Edge 41121, 2009-11-11 12:15:18
    * Add support in Cpanel::Locale to fallback to a known language when an unknown language is specified for an account
    * Resolve problems enabling and disabling shell fork bomb protection under FreeBSD
    * Adjust handling of /etc/profile when enabling/disabling shell fork bomb protection
    * Adjust issue with command line processing in checkperlmodules that might prevent installation of Locales Perl module
    
    Edge 41106, 2009-11-11 02:13:11
    * Adjust logic to create symlinks to system installed Locales Perl module for cPanel/WHM binaries
    * Supply special environment variable needed to make SQL::Statement Perl module
    * Update /scripts/checkperlmodules to give a final report of which modules failed to install/update

    What is your full cPanel version number?
    Code:
    # cat /usr/local/cpanel/version && echo
    If EDGE or cPanel version 11.25, please try one of the following two methods via root SSH access:

    Method 1.) Ensure your EDGE build is up-to-date to automatically correct the issue as it is fixed in the latest build:
    Code:
    # /scripts/upcp --force
    Method 2.) Force an install of the Locales module from CPAN:
    Code:
    # cpan -f Locales
    # /scripts/checkperlmodules

    If the full version information indicates a build tree that is not EDGE, not cPanel version 11.25, or if the issue persists, please let us know what messages are being logged upon testing access to WHM; the following command can be used to monitor the error_log immediately prior to and during testing:
    Code:
    # tail -fvn0 /usr/local/cpanel/logs/error_log
    The key combination "Ctrl+C" may be used to end the "tail" process that was started for monitoring the log file.
     
    #4 cPanelDon, Nov 12, 2009
    Last edited: Nov 12, 2009
  5. DragonflyWHD

    DragonflyWHD Registered

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    I am having this same issue... im running freeBSD 7.2 and cp verision is 11.25.0-RELEASE_42400

    tail -fn0 /usr/local/cpanel/logs/error_log gives me the following error:

    open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr3 ./initial_setup_wizard1 failed at cpsrvd line 6089
    Internal Error: "GET /scripts3/initial_setup_wizard1 HTTP/1.1" open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr3 ./initial_setup_wizard1 failed at cpsrvd line 6089

    Any ideas?
     
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Via root SSH access what is the output of the following command?
    Code:
    # stat -x /usr/local/cpanel/whostmgr/bin/whostmgr3
    For reference, the stat option "-x" is only used to make the stat output on FreeBSD appear similar to stat output seen on Linux.

    If the file is missing it will be necessary to re-install the missing component by running a forced cPanel update; this may be performed using the following command via root SSH access:
    Code:
    # /scripts/upcp --force
     
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