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whm/cpanel go down or blank

Discussion in 'General Discussion' started by mehrdad abed, Jun 11, 2006.

  1. mehrdad abed

    mehrdad abed Well-Known Member

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    Hi

    Recently I’ve encountered some problems on whm/cpanel pages, they suddenly go down or change to unavailable or blank pages, what could be the reason of that? I almost always use remote php functions to manage my whm. May it be the cause?

    I also have two other questions:

    1- Where are the log files of whm and cpanel of each user? So I can trace the problem there.

    2 - How could I restart the cpanel/whm service completely without system restarting? In my case the problem would not be resolved unless I restart the server, so I like to know if there is another way without restarting the server.

    Thanks.
     
  2. vijeesh

    vijeesh Member

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    cpanel logs

    You can find out the logs for cpanel at /usr/local/cpanel/logs. Your problem may be due the cpanel service down. You can restart it via ssh into the server ,and /etc/init.d/cpanel restart
     
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  3. mehrdad abed

    mehrdad abed Well-Known Member

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    I did, but it doesn’t fix the problem, are there any related services that I should restart ?
     
  4. dwolf77

    dwolf77 Member

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    When I was a reseller my provider had simalar issues when cpu load was too high you may want to look there.

    In the case of the server i was on it was a huge mailman list getting processed by exim.
     
  5. Murtaza_t

    Murtaza_t Well-Known Member

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    None of us would be able to help you unless we know what do you have in your /usr/local/cpanel/logs/error_logs

    You can just run tail -f /usr/local/cpanel/logs/error_logs and then try accessing cpanel. Paste the logs here.
     
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  6. ShockHosts

    ShockHosts Well-Known Member

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    I'd restart the server, if it doesn't work check your loads and memory usage, it may be something to do with that.
     
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  7. mehrdad abed

    mehrdad abed Well-Known Member

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    as i checked the log, the error is :

    Internal Error: "" Normal Connection Timeout (Probably closed browser on a HTTP/1.1 session) at cpsrvd.pl line 1572.
    Content-type: text/html


    what do you think ?
     
  8. IRCBrasil

    IRCBrasil Well-Known Member

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    :eek: same problem here. someone?
     
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