WHM / cPanel not loading

[xvihost]

I am having an issue trying to get into WHM on two of my servers. These are older servers, and honestly I only use them for DNS and haven't tried getting into them in probably a year.

I go to the address for WHM on my server, for instance http://www.domain.com/whm but nothing happens really. It DOES NOT give me the username/password box to enter information. It DOES redirect at the point of failure to http://www.domain.com:2086/, but that is about it. Otherwise it has:

The connection has timed out - The server at www.domain.com is taking too long to respond. (In Firefox)

The server is otherwise functioning and does talk to my other servers when domains are added.

I have searched the forums and found some ideas. I did run a /scripts/upcp --force to no avail. Also I rebooted the server since it had been 400+ days since a reboot. I also tried killing a bunch of services to free up memory, but that didn't seem to help.

The server is setup to auto-update (RELEASE branch) and I do receive cron job emails from it nightly.

Any suggestions would be appreciated.

Peace,
Tom

 

[eth00]

service cpanel restart
See what it says and if you get any error.

netstat -anlp |grep 2086

Does that show anything, I wonder if cPanel is even able to bind to the port.

Check the cpanel logs /usr/local/cpanel/logs/error_log

 

[AndyReed]

I am having an issue trying to get into WHM on two of my servers. These are older servers, and honestly I only use them for DNS and haven't tried getting into them in probably a year.

I go to the address for WHM on my server, for instance http://www.domain.com/whm but nothing happens really. It DOES NOT give me the username/password box to enter information. It DOES redirect at the point of failure to http://www.domain.com:2086/, but that is about it.

Run the following commands at the prompt:
/etc/rc.d/init.d/cpanel restart
/scripts/reswhostmgr
/scripts/upcp --force

If that doesn't help, check cPanel log file /usr/local/cpanel/logs/error_log
Hope this helps!

 

[xvihost]

Thank you both for the suggestions. I have tried both and I am still experiencing the same problem. I should mention that when I first set this server up I could access WHM fine, so it is not a firewall issue. (I did check the netstat though and it is good)

I should also mention that I was thinking maybe the number of open file handles allowed needs to be increased? I saw something like this in another post. How can I tell if it does need to be increased? This server only have 256 MB of RAM so even running cPanel on it is kinda pushing it (but it's been a good little DNS server for me for the past year! )

Peace,
Tom

 

[xvihost]

Bump for this because it's super important (to me at least) hehe sorry

Anyone else have any other suggestions??

Peace,
Tom

 

[krava]

Hello.

Are you sure it isn't a firewall related issue ? Run:

telnet servername.com 2086

telnet servername.com 2087

in your command prompt and check output.

Did you try to log in to WHM using the IP address (http://xxx.xxx.xxx.xxx/whm/) of your box instead of the hostname ?

 

[Festive Hosting]

I am having the EXACT same issue accessing Cpanel using Firefox, but none using IE.

 

[krava]

I am having the EXACT same issue accessing Cpanel using Firefox, but none using IE.

Did you clean cookies and cache of your Firefox ?

 

[xvihost]

Took both these suggestions also to no avail. Like I said earlier, it isn't a firewall problem. The warehouse doesn't provide firewall for me, and I haven't changed any settings and WHM used to work fine on the box. I tried to telnet to the port just for sanity sake and it did connect.

I also cleared cache, cookies, sessions, etc with no result.

Any other suggestions? Anyone else experiencing this exact problem? Should I open a ticket?

Thanks,
Tom

 

[krava]

What do /var/log/messages
and
/usr/local/cpanel/logs/error_log
show when you try to log in to cPanel/WMH ?

Did you try to log in to WHM/cPanel from locally using lynx ?
#lynx http://localhost:2086/

Sure you need to run the command on the server where cPanel/WHM doesn't work.

 

[xvihost]

Ok, I went to https://localhost:2087/ in Lynx and after a couple certificate errors it did login.

So I (at the same time which was stupid) added 2086:tcp to my firewall rules, then I tried logging in remotely to http://domain.com:2086/ and DID get the login screen, so I hit cancel. Then I went to https://domain.com:2087 and it worked. I'm completely stumped. I'm thinking about reversing out the 2086:tcp and seeing if it still works.

The log files didn't show anything unfortunately. My other boxes do not have 2086:tcp allowed and I can login to WHM fine on them. :\

Totally confused. THANKS FOR ALL THE HELP THOUGH!!!

Peace,
Tom

 

[mgsnnetworks]

Check your firewall rules, make sure all the cpanel ports are open.

See thread: http://forums.cpanel.net/showthread.php?t=30159&highlight=secure