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WHM/Cpanel Subdomain Error - Please Help!

Discussion in 'General Discussion' started by isi123, Mar 26, 2011.

  1. isi123

    isi123 Registered

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    Hello,

    I seem to have a problem with my WHM/Cpanel. I restored some accounts from backups, and the subdomains are not shown in the Cpanel. When i try to create the same sub domain, I'm given an error that it already exists. The DNS zone shows the subdomain, but Cpanel doesn't.

    Also, in WHM > Account Information > List Subdomains, the subdomains missing from Cpanel are also missing. The list seems incomplete, and isn't updating correctly.

    Can someone please help?

    Thanks so much!
     
    #1 isi123, Mar 26, 2011
  2. MattLee

    MattLee BANNED

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    Hello,

    You may want to go ahead and open a ticket with our support department regarding this issue as it likely requires local access in order to troubleshoot the specific reason as to why the subdomains didn't show up after restoration.

    Where should I go for support? - cPanel Inc.
     
    #2 MattLee, Mar 28, 2011
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