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WHM /cPanel Update Failing

Discussion in 'General Discussion' started by josea, Feb 3, 2011.

  1. josea

    josea Registered

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    Everytime I try to update cpanel to the current version, it stops working on the "updating ftp server" part.

    Here is what I can see..

    Code:
    Running Futex Check/Fix......Done
    
    	
    
    Updating /scripts...
    Sync Source: http://httpupdate.cpanel.net/RELEASE-x86_64/Cpanel
    Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE-x86_64/Cpanel/.cpanelsync.lock (0)....Using dns cache file /root/.HttpRequest/httpupdate.cpanel.net......searching for mirrors (attempt 1)......loaded mirror speeds from cache......connecting to 208.78.42.4...@208.78.42.4......connected......receiving......Done
    Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE-x86_64/Cpanel/.cpanelsync.bz2 (1)....@208.78.42.4......connected......receiving...100%......Done
    Sync Source: http://httpupdate.cpanel.net/RELEASE-x86_64/scripts
    Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE-x86_64/scripts/.cpanelsync.lock (0)....Using dns cache file /root/.HttpRequest/httpupdate.cpanel.net......searching for mirrors (attempt 1)......loaded mirror speeds from cache......connecting to 208.78.42.4...@208.78.42.4......connected......receiving......Done
    Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE-x86_64/scripts/.cpanelsync.bz2 (1)....@208.78.42.4......connected......receiving...100%......Done
    ...Done
    
    	
    
    Checking for main ip changes......Done
    
    	
    
    Checking mySQL to ensure we can connect......Done
    
    	
    
    Sending usage data (if enabled)...Anonymous usage data accepted [16] in 0s.
    ...Done
    
    	
    
    Validating cPanel system users...Homedir: /usr/local/cpanel
    ...Done
    
    	
    
    Updating email whitelists......Done
    
    	
    
    Checking and Repairing System Package Setup......Done
    
    	
    
    Running Platform Specific Optimizations......Done
    
    	
    
    Checking and Repairing Nameserver Config......Done
    
    	
    
    Setting up ip startup...enable was successful
    ...Done
    
    	
    
    Configuring editors......Done
    
    	
    
    Creating symlinks for common binaries......Done
    
    	
    
    Setting Clock...rdate: rdate: could not set system time: Operation not permitted
    ...Done
    
    	
    
    Running Env Auto Repair...quota test: check passed
    Requesting script ... Done
    Auto Repair is running...Running Auto Repair routines
    Finished running Auto Repair routines
    ...Auto Repair is done.
    ...Done
    
    	
    
    Running Cleanups...Hostname Virtual Host is already setup
    ...Done
    
    	
    
    Updating services & databases...PHP version file is up to date
    Ftp Quota Check v1.7
    Updating ar1mail: ...Done
    ...Done
    
    	
    Doing a manual update... Cpanel updates are coming from httpupdate.cpanel.net
    
    Setting Up Crontab......Done
    
    	
    
    Setting Up update_db_cache Crontab......Done
    
    	
    
    Setting Up optimizefs Crontab......Done
    
    	
    
    Setting Up dcpumon Crontab......Done
    
    	
    
    Repairing Mailman Permissions......Done
    
    	
    
    Running Sanity Checks & Notifications......Done
    
    	
    
    Running Named Checks......Done
    
    	
    
    Updating FTP Server...Ftp Setup Script Version 6.1
    
    
    
    



    [​IMG]


    Thanks in Advance
     
    #1 josea, Feb 3, 2011
    Last edited: Feb 3, 2011
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    Would you be able to try running this in root SSH instead to see the results?

    Code:
    /scripts/upcp --force
    You might want to run an strace on the process while running it instead (although this is going to create a large strace so change from /root to a larger partition if /root is not very big):

    Code:
    strace -vvf -s 4096 -o /root/strace.upcp /scripts/upcp
    Once it hits the section where FTP server is not updating, you would then want to check the end of the strace at /root/strace.upcp (or wherever you placed it) to see what it shows. If you need help understanding the strace or performing these tasks, please open a ticket at WHM > Support Center > Contact cPanel or using the link in my signature.

    Thanks.
     
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