Mar 25, 2013
cPanel Access Level
Root Administrator
Hello I have gotten this e mail this morning from my web server, I tried google searching for a way to solve the issue but nothing seemed to match the problem I have checked the update help page given but they dont have the same error as I am having so I thought I would post this and see if anybody on here can help point me in the right direction to fix this problem so that my update will complete with out failing.

here is the log

[20130325.035601] Staging new RPMS
[20130325.035601] ***** FATAL: Error staging RPM files: Unable to load /usr/local/cpanel/etc/rpm.versions-cpanelsync: Syck parser (line 40, column 0): syntax error at /usr/local/lib/perl5/site_perl/5.8.8/x86_64-linux/YAML/ line 76, <$fh> line 1.
[20130325.035601] see How to Fix RPM Installation Failures in WHM for more information
[20130325.035601] The Administrator will be notified to review this output when this script completes
[20130325.035601] E Detected events which require user notification during updatenow. Will send iContact the log
I can post the full log if you need me too but its very log this is the part where it fails.

Thanks for any help you can give me.


Staff member
Apr 11, 2011
Hello :)

Could you let us know which version of cPanel you are upgrading from? EX:

# cat /usr/local/cpanel/version
Thank you.