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WHM/Cpanel Update not working anymore.

Discussion in 'General Discussion' started by rampinelli, May 2, 2007.

  1. rampinelli

    rampinelli Member

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    Hello,
    since months I can't update cpanel/whm anymore ... neither from whm control panel as I always did in the past, neither from ssh. A manual update doesn't even start and in my email i keep getting this message:

    Code:
    cPanel Update (upcp) is already running. Please wait for the previous upcp to complete, or kill off all upcp processes and try again. You may wish to use '--force' at /scripts/upcp line 45.
    I have complete control on the server, as well as shell access, so can someone please tell me what to do to terminate the offending process?

    Thanks.
     
    #1 rampinelli, May 2, 2007
    Last edited: May 2, 2007
  2. sjoerd83

    sjoerd83 Member

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    in WHM goto "Show Current CPU Usage " then search for "upcp" in the command field and kill it by clicking on the pid on the left.
     
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  3. rampinelli

    rampinelli Member

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    Thanks for your reply,
    I went there, and I have these 2 lines:

    Do I have to stop both?
     
  4. rampinelli

    rampinelli Member

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    Can someone reply me to my previous question?
    I don't wanna risk to break anything...
     
  5. cPanelNick

    cPanelNick Administrator
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    You might want to check /var/cpanel/updatelogs

    Find the newest files in there

    That should tell you whats going on .

    When in doubt:

    https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets
     
  6. rampinelli

    rampinelli Member

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    Hi Nick,
    I went to check that directory and found these logs...

    Code:
    root@vps [/var/cpanel]# cd updatelogs
    root@vps [/var/cpanel/updatelogs]# dir
    ./                     update.1174445942.log  update.1174874342.log
    ../                    update.1174532341.log  update.1174960742.log
    update.1174186741.log  update.1174618743.log  update.1175047145.log
    update.1174273141.log  update.1174705142.log
    update.1174359542.log  update.1174787950.log
    Tried to open one, but they are full of lines, mostly system messages, and I don't understand anything there...

    As you red in my 1st post, the problem is that I can't update Cpanel/Whm anymore, what do you suggest me to do? Stop the 2 processes above by clicking on the left pids, or there's another solution?
    And sorry for being maybe..."hard headed" but I'm just a beginner when it comes to cpanel issues...

    Otherwise, if you think its better, I will open a ticket.
     
  7. cPanelNick

    cPanelNick Administrator
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    Please open a ticket.
     
  8. rampinelli

    rampinelli Member

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    Hi Nick,
    sorry to disturb again,
    I used the cpanel verify licensing tool and I get:

    Code:
    IP ******* using package VASERVE-INTERNAL-VZZO and is licensed though: VASERVE Ltd. (active on: 2006-10-24 04:50:39, group: VASERVE Ltd.*) and is active.
    So.. should I use the cpanel ticket myself or I have to contact my hosting provider first?
     
  9. forlinuxsupport

    forlinuxsupport Well-Known Member
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    I killed the update process and ran /scripts/upcp --force

    It ran ok, but All i see in a ps is :
    25665 ? S 0:00 /usr/bin/perl /usr/local/cpanel/cpdavd --start

    So it looks like cpanel wont start.

    Cheers
    andy
     
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  10. cPanelNick

    cPanelNick Administrator
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    That shouldn't be the problem.

    Open up a ticket.. they can help :)
    https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets
     
  11. forlinuxsupport

    forlinuxsupport Well-Known Member
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    downgrade to RELEASE - did force update

    re-upgrade to CURRENT -did force update

    works now :)
     
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