WHM/Cpanel Update not working anymore.

rampinelli

Member
Oct 26, 2006
17
0
151
Hello,
since months I can't update cpanel/whm anymore ... neither from whm control panel as I always did in the past, neither from ssh. A manual update doesn't even start and in my email i keep getting this message:

Code:
cPanel Update (upcp) is already running. Please wait for the previous upcp to complete, or kill off all upcp processes and try again. You may wish to use '--force' at /scripts/upcp line 45.
I have complete control on the server, as well as shell access, so can someone please tell me what to do to terminate the offending process?

Thanks.
 
Last edited:

sjoerd83

Member
Jul 1, 2005
17
0
151
in WHM goto "Show Current CPU Usage " then search for "upcp" in the command field and kill it by clicking on the pid on the left.
 

rampinelli

Member
Oct 26, 2006
17
0
151
Thanks for your reply,
I went there, and I have these 2 lines:

17966 root 0 0 0.1 cPanel Update (upcp) - Master
17977 root 0 0 0.1 cPanel Update (upcp) - Slave
Do I have to stop both?
 

rampinelli

Member
Oct 26, 2006
17
0
151
Hi Nick,
I went to check that directory and found these logs...

Code:
[email protected] [/var/cpanel]# cd updatelogs
[email protected] [/var/cpanel/updatelogs]# dir
./                     update.1174445942.log  update.1174874342.log
../                    update.1174532341.log  update.1174960742.log
update.1174186741.log  update.1174618743.log  update.1175047145.log
update.1174273141.log  update.1174705142.log
update.1174359542.log  update.1174787950.log
Tried to open one, but they are full of lines, mostly system messages, and I don't understand anything there...

As you red in my 1st post, the problem is that I can't update Cpanel/Whm anymore, what do you suggest me to do? Stop the 2 processes above by clicking on the left pids, or there's another solution?
And sorry for being maybe..."hard headed" but I'm just a beginner when it comes to cpanel issues...

Otherwise, if you think its better, I will open a ticket.
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,481
35
208
cPanel Access Level
DataCenter Provider
Hi Nick,
I went to check that directory and found these logs...

Code:
[email protected] [/var/cpanel]# cd updatelogs
[email protected] [/var/cpanel/updatelogs]# dir
./                     update.1174445942.log  update.1174874342.log
../                    update.1174532341.log  update.1174960742.log
update.1174186741.log  update.1174618743.log  update.1175047145.log
update.1174273141.log  update.1174705142.log
update.1174359542.log  update.1174787950.log
Tried to open one, but they are full of lines, mostly system messages, and I don't understand anything there...

As you red in my 1st post, the problem is that I can't update Cpanel/Whm anymore, what do you suggest me to do? Stop the 2 processes above by clicking on the left pids, or there's another solution?
And sorry for being maybe..."hard headed" but I'm just a beginner when it comes to cpanel issues...

Otherwise, if you think its better, I will open a ticket.
Please open a ticket.
 

rampinelli

Member
Oct 26, 2006
17
0
151
Hi Nick,
sorry to disturb again,
I used the cpanel verify licensing tool and I get:

Code:
IP ******* using package VASERVE-INTERNAL-VZZO and is licensed though: VASERVE Ltd. (active on: 2006-10-24 04:50:39, group: VASERVE Ltd.*) and is active.
So.. should I use the cpanel ticket myself or I have to contact my hosting provider first?