WHM/Cpanel Update not working anymore.

[rampinelli]

Hello,
since months I can't update cpanel/whm anymore ... neither from whm control panel as I always did in the past, neither from ssh. A manual update doesn't even start and in my email i keep getting this message:

cPanel Update (upcp) is already running. Please wait for the previous upcp to complete, or kill off all upcp processes and try again. You may wish to use '--force' at /scripts/upcp line 45.

I have complete control on the server, as well as shell access, so can someone please tell me what to do to terminate the offending process?

Thanks.

 

[sjoerd83]

in WHM goto "Show Current CPU Usage " then search for "upcp" in the command field and kill it by clicking on the pid on the left.

 

[rampinelli]

Thanks for your reply,
I went there, and I have these 2 lines:

17966 root 0 0 0.1 cPanel Update (upcp) - Master
17977 root 0 0 0.1 cPanel Update (upcp) - Slave

Do I have to stop both?

 

[rampinelli]

Can someone reply me to my previous question?
I don't wanna risk to break anything...

 

[cPanelNick]

Can someone reply me to my previous question?
I don't wanna risk to break anything...

You might want to check /var/cpanel/updatelogs

Find the newest files in there

That should tell you whats going on .

When in doubt:

https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets

 

[rampinelli]

Hi Nick,
I went to check that directory and found these logs...

[email protected] [/var/cpanel]# cd updatelogs
[email protected] [/var/cpanel/updatelogs]# dir
./                     update.1174445942.log  update.1174874342.log
../                    update.1174532341.log  update.1174960742.log
update.1174186741.log  update.1174618743.log  update.1175047145.log
update.1174273141.log  update.1174705142.log
update.1174359542.log  update.1174787950.log

Tried to open one, but they are full of lines, mostly system messages, and I don't understand anything there...

As you red in my 1st post, the problem is that I can't update Cpanel/Whm anymore, what do you suggest me to do? Stop the 2 processes above by clicking on the left pids, or there's another solution?
And sorry for being maybe..."hard headed" but I'm just a beginner when it comes to cpanel issues...

Otherwise, if you think its better, I will open a ticket.

 

[cPanelNick]

Hi Nick,
I went to check that directory and found these logs...

[email protected] [/var/cpanel]# cd updatelogs
[email protected] [/var/cpanel/updatelogs]# dir
./                     update.1174445942.log  update.1174874342.log
../                    update.1174532341.log  update.1174960742.log
update.1174186741.log  update.1174618743.log  update.1175047145.log
update.1174273141.log  update.1174705142.log
update.1174359542.log  update.1174787950.log

Tried to open one, but they are full of lines, mostly system messages, and I don't understand anything there...

As you red in my 1st post, the problem is that I can't update Cpanel/Whm anymore, what do you suggest me to do? Stop the 2 processes above by clicking on the left pids, or there's another solution?
And sorry for being maybe..."hard headed" but I'm just a beginner when it comes to cpanel issues...

Otherwise, if you think its better, I will open a ticket.

Please open a ticket.

 

[rampinelli]

Hi Nick,
sorry to disturb again,
I used the cpanel verify licensing tool and I get:

IP ******* using package VASERVE-INTERNAL-VZZO and is licensed though: VASERVE Ltd. (active on: 2006-10-24 04:50:39, group: VASERVE Ltd.*) and is active.

So.. should I use the cpanel ticket myself or I have to contact my hosting provider first?

 

[forlinuxsupport]

I killed the update process and ran /scripts/upcp --force

It ran ok, but All i see in a ps is :
25665 ? S 0:00 /usr/bin/perl /usr/local/cpanel/cpdavd --start

So it looks like cpanel wont start.

Cheers
andy

 

[cPanelNick]

I killed the update process and ran /scripts/upcp --force

It ran ok, but All i see in a ps is :
25665 ? S 0:00 /usr/bin/perl /usr/local/cpanel/cpdavd --start

So it looks like cpanel wont start.

Cheers
andy

That shouldn't be the problem.

Open up a ticket.. they can help
https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets

 

[forlinuxsupport]

downgrade to RELEASE - did force update

re-upgrade to CURRENT -did force update

works now