SOLVED WHM did not find perl modules

Lor

Well-Known Member
Apr 29, 2005
63
0
156
I try to search perl module before install it using WHM > Install a Perl Module interface(“Perl Module” Installer):

Enter "Algorithm::NaiveBayes", for example, click "Go":

"No results match your query."

But I see all modules when I click "Show Available Modules"
cPanel & WHM 64.0 (build 22)
I did upgrade CPanel manually - the same.
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
458
113
UK
cPanel Access Level
Root Administrator
I cant get anything to show up from a search either.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

We do have an open support ticket for this issue. I'll monitor the ticket and update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Same here , in WHM and cPanel alike

All running 64.24

Gotta be something off here globally, not just a coincidence
We were unsuccessful in reproducing the issue on the previous support ticket. Could you open a ticket using the link in my signature so we can take a closer look?

Thank you.
 

twhiting9275

Well-Known Member
Sep 26, 2002
560
28
178
cPanel Access Level
Root Administrator
Twitter
Here we are, a month and a half later, and cPanel still cannot 'reproduce the issue'? Guys, this is embarassing to say the least. This is default behavior, on any cPanel server at this point. I've witnessed this across a variety of servers, a variety of OS'es... It's not random, it's default.

You need to work with your developers, find, and fix the issue. How many people does it take to say there's a problem, across how many servers, before you wake up and actually admit there's a problem?

One more ticket I guess:
8666349
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

To update, internal case CPANEL-13873 is open to address an issue where searching for a Perl module in cPanel and WHM yields no results. This also corresponds to the following error message in /usr/local/cpanel/logs/error_log:

Code:
cpanmetadb.cpanel.net did not have any working mirrors.  Please check your internet connection or dns server. at /usr/local/cpanel/Cpanel/HttpRequest.pm line 918.
I'll monitor this case and update this thread with more information as it becomes available.

Thank you.
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
458
113
UK
cPanel Access Level
Root Administrator
This still seems to be broken in 64.0 build 29
Same error log entries as before as well
 

twhiting9275

Well-Known Member
Sep 26, 2002
560
28
178
cPanel Access Level
Root Administrator
Twitter
From the ticket they replied to, this can be replicated all the way up to 66. This is, again, default behavior, and pretty pathetic and unprofessional

These are supposedly 'stable releases', meaning this should have been squashed LONG ago, instead of buried and ignored
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

any news?
Hello,

There's no update to report at this time, however this forums thread is linked to the case so I'll update the thread as soon as more information regarding a resolution is available.

Thank you.
 

twhiting9275

Well-Known Member
Sep 26, 2002
560
28
178
cPanel Access Level
Root Administrator
Twitter
Why am I not surprised that this still exists here. I really shouldn't be.

This, folks is classic cpanel. Bury it, pretend it doesn't exist, do nothing to solve the situation.

Come on people, light fires under asses, get it together. This should not still be an issue , months on down the road!
 

swbrains

Well-Known Member
Sep 13, 2006
207
28
178
I just updated to 66.0.17 yesterday (9/4/2017) and just noticed this problem today, but I haven't tried the module search in a while.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
This is still happening. Very frustrating for non-cli customers.

Any update?
Our developers are actively investigating this case, however there's currently no time frame available on a potential solution. I'll update this thread as soon as new information is available.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

To update, a resolution is now in testing and planned for inclusion with cPanel version 66. I'll update this thread again once the resolution is published.

Thank you.