[WHM - EXIM] Emails go into spam on Gmail and Outlook

GuidoIIT

Registered
Dec 15, 2020
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Italy
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Root Administrator
Hi,

I have a VPS with WHM root Access that use exim as mail server.

All necessary record are setted: SPF, DKIM, DMARC etc. the emails are sended from my server with "Roundcube Webmail" and DNS are handled by BIND on the same server, I have tried all online tester and i have passed all test, however my emails still goes in spam folder with Gamil and Outlook.

Why? Can you help me?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Hey there! Sometimes there just isn't an easy answer to these issues, as each mail provider maintains their own blacklists internally. I would recommend making sure you aren't on any of the major blacklists using a tool here:


but if messages are getting delivered and being sorted to spam, you may need to contact the mail providers individually in order to have them provide you with more details on the issue.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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It's good that your IP isn't listed in any of those major blacklists. You may also want to check the reverse DNS record for your server's IP address as well, and although you mentioned the other items previously we do have a checklist to look over here:


If that doesn't help get things working you will have to contact each mail provider you are having an issue with as you are likely listed on their private blacklist, which isn't something that can be scanned with any online tools.