[WHM - EXIM] Emails go into spam on Gmail and Outlook

[GuidoIIT]

Hi,

I have a VPS with WHM root Access that use exim as mail server.

All necessary record are setted: SPF, DKIM, DMARC etc. the emails are sended from my server with "Roundcube Webmail" and DNS are handled by BIND on the same server, I have tried all online tester and i have passed all test, however my emails still goes in spam folder with Gamil and Outlook.

Why? Can you help me?

 

[cPRex]

Hey there! Sometimes there just isn't an easy answer to these issues, as each mail provider maintains their own blacklists internally. I would recommend making sure you aren't on any of the major blacklists using a tool here:

MultiRBL.valli.org - Blacklist, Whitelist and FCrDNS check tool

Free multiple DNSBL/RBL lookup and FCrDNS check tool. Test the IP (IPv4 or IPv6) of your mailserver on more than 200 blacklists and whitelists.

multirbl.valli.org

but if messages are getting delivered and being sorted to spam, you may need to contact the mail providers individually in order to have them provide you with more details on the issue.

 

[GuidoIIT]

I have make a test on

MultiRBL.valli.org - Blacklist, Whitelist and FCrDNS check tool

Free multiple DNSBL/RBL lookup and FCrDNS check tool. Test the IP (IPv4 or IPv6) of your mailserver on more than 200 blacklists and whitelists.

multirbl.valli.org

I'm not in spam

 

[cPRex]

It's good that your IP isn't listed in any of those major blacklists. You may also want to check the reverse DNS record for your server's IP address as well, and although you mentioned the other items previously we do have a checklist to look over here:

Checklist for Emails going to Spam

Introduction When it comes to emails, everyone wants to have their emails reach their recipient's mailbox, but sometimes they go to the spam box instead. There are serval factors that can impac...

support.cpanel.net

If that doesn't help get things working you will have to contact each mail provider you are having an issue with as you are likely listed on their private blacklist, which isn't something that can be scanned with any online tools.

 

[rivermobster]

I had good luck using this website to diagnose some email issues I had on my shared server...

MX Lookup Tool - Check your DNS MX Records online - MxToolbox

mxtoolbox.com