Hi
We're running CPanel/WHm version 11.28.64 on CenTOS 5.5
We needed to change a Username for an account and went to: - Account Functions > - Modify an Account
Selected the Account and entered a new Username. Clicked to Save the change.
1) The first time we did this everything went smoothly and the everything was moved and migrated.
2) We later had the need to change this Username once again and repetead the procedure .
This second time the procedure Halted/Locked up and did not finish (WHM seems to Lock up at the screen that says "Saving Account Settings" and shows a progress bar moving indefinitelly). We left it running for some time but then gave up and just restarted the server.
After restarting, we got this:
- 10 out of 14 SQL databases were migrated
- The Home folder was NOT migrated
- FTP access still seems to be working with the old username
We tried repeating the procedure after rebooting but the result is always the same (Lock up and the procedure won't finish).
We're now stuck with this partly migrated account.
Is there any logs we should look at to see what went wrong or a way to roll back the changes?
Thanks
Pedro
We're running CPanel/WHm version 11.28.64 on CenTOS 5.5
We needed to change a Username for an account and went to: - Account Functions > - Modify an Account
Selected the Account and entered a new Username. Clicked to Save the change.
1) The first time we did this everything went smoothly and the everything was moved and migrated.
2) We later had the need to change this Username once again and repetead the procedure .
This second time the procedure Halted/Locked up and did not finish (WHM seems to Lock up at the screen that says "Saving Account Settings" and shows a progress bar moving indefinitelly). We left it running for some time but then gave up and just restarted the server.
After restarting, we got this:
- 10 out of 14 SQL databases were migrated
- The Home folder was NOT migrated
- FTP access still seems to be working with the old username
We tried repeating the procedure after rebooting but the result is always the same (Lock up and the procedure won't finish).
We're now stuck with this partly migrated account.
Is there any logs we should look at to see what went wrong or a way to roll back the changes?
Thanks
Pedro