WHM - How to suspend Account, FTP, cPanel, Domain and subdomain

Galanthus

Well-Known Member
Nov 8, 2013
87
0
6
cPanel Access Level
Root Administrator
Hi Guys,

I am really wondering how to fix this issue. I tried to suspend an account the website doesnt work.
But for some reason FTP isnt suspended, cPanel and account neither.. also Subdomains will still work.

How can i fix this in WHM? or using command lines in centos?

Thanks in advance!
 

ravi9

Well-Known Member
Oct 31, 2013
65
1
6
India
cPanel Access Level
Website Owner
Are you suspending account from:
WHM Home >> Account Functions >> Manage Account Suspension

Do you get a successful message after suspending account??

Make sure, the domain you are suspending is resloving to your server. May be domain is now resolving to any other server.
 

Galanthus

Well-Known Member
Nov 8, 2013
87
0
6
cPanel Access Level
Root Administrator
Are you suspending account from:
WHM Home >> Account Functions >> Manage Account Suspension

Do you get a successful message after suspending account??

Make sure, the domain you are suspending is resloving to your server. May be domain is now resolving to any other server.
Hi, i tested the user after suspending cant visit site, subdomains, cpanel and FTP.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,234
363
cPanel Access Level
DataCenter Provider
Twitter
Hi, i tested the user after suspending cant visit site, subdomains, cpanel and FTP.
Hello :)

In your initial message you mentioned that you could still access services, and in this message you indicate that you can not. To clarify, does this mean the issue you previously experienced is now resolved?

Thank you.