WHM is not updating the package limits

3clouds

Member
May 28, 2019
15
2
3
India
cPanel Access Level
Root Administrator
Hi,

My clients signedup and package has been created through WHMCS. The package limits is 1 GB Space. 5 GB Bandwidth etc. But now I am seeing the package created with 25 GB Space, Unlimited Bandwidth... (Attachment)

Why this is happening? This happens since few days ago! Package details changed automatically!

I need urgent solution
Thanks
 

Attachments

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,252
313
Houston
These are being manually added. Note that it says "Package Value =" this indicates that the package value for the account is being bypassed and the limit entered is being done so manually.
 

3clouds

Member
May 28, 2019
15
2
3
India
cPanel Access Level
Root Administrator
Hello, I found the WHMCS created this thing. WHMCS automatically used the default details and it has been updated. This happens after the new updates. The WHMCS support becomes wrost in the world.
Why it using default settings? Why its not updating WHM limits?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,252
313
Houston
It sounds as though you don't have the package to create accounts with set up properly - they have documentation on this here: CPanel/WHM - WHMCS Documentation

I'm sorry to hear that you had issues with their support, do you currently have a ticket open with them? If so do you know the ticket ID?