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WHM List Accounts not showing real usage

Discussion in 'General Discussion' started by fardin2012, Feb 10, 2014.

  1. fardin2012

    fardin2012 Registered

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    Hi, in my WHM List Accounts not showing real usage for any account, for example one I have one account that using more that 5 gb data but List Accounts showing only 43 MB same for other account also.

    I have another problem on List Accounts not showing real Package info, I have created package with 2 gb but that also showing unlimited.

    Please check screenshot.
     

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  2. vanessa

    vanessa Well-Known Member
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    A couple things that are known to cause this:

    1. Corrupted quotas - to fix, run /scripts/fixquotas

    2. The quota system (not specific to cPanel) only accounts for files owned by the user. So if you have files in a user's account owned by nobody or root, those files will not be counted toward the user's quota.

    For the package issue, make sure that the users in question are assigned to that package.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Yes, please run the following command and let us know if you notice a difference or any error output:

    Code:
    /scripts/fixquotas
    Thank you.
     
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